Key Responsibilities:

- Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
- Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
- Support network device installations such as routers, switches, access points, and cabling.
- Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
- Collaborate with remote support and service desk teams to ensure timely resolution.
- Maintain accurate logs of dispatch calls, asset details, and work completion reports.
- Coordinate with vendors or third-party support teams when needed.
- Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

- 2 to 5 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
- Robust knowledge of Windows OS, O365, Active Directory,



and common desktop applications.
- Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
- Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
- Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
- Excellent communication and coordination skills.
- Must have a valid driver’s license and willingness to travel to client sites.

Work Scope:

- On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
- Reporting: Regional Service Delivery Manager / Project Coordinator.

Intersted candidate can drop your CV To

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📌 Network/IT Smart Hand support (City of Sydney)
🏢 Preferable - Crafting Careers
📍 City of Sydney