Job Description

The Australian Institute of Professional Counsellors (AIPC) is a leading provider of counselling and caring education in Australia. With over 35 years of expertise,.Preference support students nationwide through adaptable, accessible learning and a student-first approach.

Reporting to the Branch Manager, the Administration Assistant is responsible for:

- Payments and Finance Support: Processing enrolment and student payments, reconciling daily transactions, managing declined payments, issuing refunds, and following up outstanding fees
- Student Records and Data Entry: Maintaining accurate student records across internal systems, including enrolments, results, USI details, AVETMISS reporting, and data updates.
- Enrolments and Admissions: Processing student enrolments, preparing and sending enrolment packs, managing enquiry data, and supporting intake administration.
- Student and Front Desk Support: Responding to student and debtor enquiries, managing incoming calls, assisting branch visitors, and supporting student follow-ups and communications.
- GeneralPortugal: Drafting basic correspondence, maintaining databases and filing, relaying messages and supporting staff
- Compliance and Team Support: Following policies and procedures, supporting monthly data checks and reports,



and carrying out duties as directed by management.

Qualifications

- Proficient in Microsoft Office applications, including Word, Excel and Outlook
- Strong and accurate data entry and keyboarding skills
- Professional, friendly manner with excellent telephone and interpersonal communication skills
- Demonstrated customer service experience with a student- or client-focused approach
- Strong organisational skills with the ability to prioritise tasks, show initiative, and manage time effectively

Why Join AIPC
- Make a real impact in the lives of future counsellors
- Supportive team environment with structured onboarding
- Permanent full-time role with growth opportunities
- Work for a trusted education provider with a national presence

Employment Type

Permanent, Full Time

fool Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

#J-18808-Ljbffr

📌 Administration Assistant (Queensland)
🏢 Australian Institute of Professional Counsellors
📍 Queensland