When you join this global freight forwarder you will lead and mentor an experienced national customer service team while maintaining and developing existing relationships with an impressive list of high profile clients across a variety of industries and commodities.

The Position

- Report to the Commercial Manager
- Lead and manage the customer service team to execute the company’s milestones
- Act as the primary escalation contact for customers
- Liaise with relevant departments to ensure service delivery to customers
- Delivering professionalism and empathy when dealing with clients
- Provide responsive support to customers
- Oversee team productivity and provide ongoing training and development opportunities

The Requirements

- Solid end to end freight forwarding experience is a must
- Excellent interpersonal, verbal and written communication skills
- Proven strengths in leadership and client engagement
- Ability to lead and mentor an experienced team

On Offer

- Progressive Australian forwarder with global coverage
- Melbourne or Sydney

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📌 Customer Service Manager (Melbourne)
🏢 FRMSTAFF
📍 Melbourne