THE ROLE

An exciting opportunity exists at Zenith for an experienced Customer Service Coordinator to join our growing team based in Kingsgrove, NSW.

We are seeking a customer-focused professional who thrives in a fast-paced manufacturing environment. This role plays a critical part in supporting our customers, sales team, and manufacturing operations by ensuring orders are processed accurately and delivered on time.

The position is a permanent full-time role (with a mandatory 3-month probationary period) based in Kingsgrove, NSW. This dynamic role offers the opportunity to work within a supportive and collaborative team environment where your contribution is valued and recognised. The remuneration package is negotiable based on experience.

ABOUT US

Zenith is one of Asia Pacific’s leading furniture solutions companies with showrooms and manufacturing capabilities across the region. Established 70 years ago, our ongoing success is built on strong relationships and partnerships with architects, interior designers and builders. We value our people and their contribution to our success. At Zenith, we believe in creating work environments where people feel inspired, motivated and valued.

Our values are:

- Care – We care for each other, our customers, our company and our results.

- Empowered – We are brave, take ownership, show initiative and back our decisions.

- Resilience – We stay resourceful, focused and rise to the challenge when needed.

- Innovation – We find creative ways to improve, solve problems and deliver better outcomes.

KEY ACCOUNTABILITIES/DUTIES

Reporting to the Operations Manager, your responsibilities will include:

- Processing sales orders and purchase orders within our ERP system (Pronto).

- Coordinating and maintaining sales documentation and paperwork.





- Liaising with Sales Representatives regarding customer orders, requirements, and enquiries.

- Working closely with manufacturing teams to ensure the timely production of products.

- Coordinating deliveries, dispatch, and logistics activities.

- Providing exceptional customer service and support to internal and external stakeholders.

- Monitoring order progress and proactively communicating updates to customers and internal teams.

- Assisting with general administrative and operational support as required.

SKILLS REQUIRED

- Previous experience in a customer service, sales support, or order processing role.

- Experience working within a manufacturing environment is highly desirable.

- Experience using an ERP system, preferably Pronto.

- Strong customer focus, with a commitment to delivering positive outcomes and a high level of service.

- Excellent written and verbal communication skills, with the ability to build effective relationships across customers, sales teams, production teams, and logistics providers.

- A collaborative approach and willingness to work closely with others to achieve shared outcomes.

- Strong attention to detail and accuracy when processing orders, documentation, and customer information.

- Ability to take ownership of tasks, follow through on commitments, and proactively resolve issues.

- Demonstrated ability to prioritise work, manage competing demands, and remain organised in a fast-paced environment.

- A proactive mindset with the confidence to use initiative and identify opportunities for process improvement.

- Robust problem-solving skills and a solutions-focused approach.

- Intermediate to advanced computer skills, including Microsoft Office applications.

If you feel you have the experience and skills required for this exciting opportunity, please submit your CV along with a cover letter outlining your suitability for the position.

📌 Customer Service Coordinator (Kingsgrove)
🏢 Zenith Interiors
📍 Kingsgrove