Job Title: Hotel & Guest Services Manager Employer: Russell Falls Holiday Cottages Location: National Park, Tasmania Employment Type: Full time, ongoing Salary: $76,515 - $85,000 per annum (based on AMSR and experience) Hours: 38 hours per week

About Us Russell Falls Holiday Cottages is a family run accommodation business located in National Park, Tasmania. We provide high quality guest experiences for domestic and international visitors, with a strong focus on Tasmanian hospitality and local products.

About the Role We are seeking an experienced Hotel & Guest Services Manager to oversee daily accommodation operations, guest services, staff supervision, reservations, and quality standards. The role requires strong leadership, customer service excellence, and the ability to manage a small team in a busy tourism setting.

Key Duties

- Manage daily accommodation operations and guest services

- Oversee front of house activities including check in, check out, and reservations

- Supervise and train staff to maintain high service standards

- Handle guest enquiries, feedback, and complaints professionally

- Ensure compliance with workplace health and safety requirements





- Coordinate housekeeping schedules and property presentation

- Maintain records, reporting, and operational procedures

- Assist with marketing, promotions, and guest experience improvements

- Food and beverage services

Skills & Experience Required

- Minimum 1 year full time experience in hotel, motel, or guest services management

- Strong leadership and staff supervision skills

- Excellent communication and customer service abilities

- Experience with reservation systems and front office operations

- Ability to work independently and manage multiple priorities

- Relevant qualification in hospitality or management (preferred but not mandatory)

- Food handling certificate

How to Apply Please submit your resume and a brief cover letter outlining your relevant experience. Applications should be sent to:

Closing Date: Applications will be accepted for at least 28 days from the date of posting.

Australian Applicants Encouraged We strongly encourage applications from Australian citizens and permanent residents. Only candidates who meet the required skills and experience will be considered.

📌 Hotel and Guest services Mangager (National Park)
🏢 sgrvmbtrading as Russell Falls Holiday Cottages
📍 National Park