Our client is looking for an experienced In bound Sales Experienced person to join our growing commercial team and convert inbound enquiries into new customers and revenue.
This is a high energy sales role for someone who understands how to turn qualified inbound leads into commercial opportunities
The Sales and Account Executive role in Australia focused specifically on B2B inbound registrations and conversion. The role is hybrid in Melbourne and sits within its sales team.
The key responsibilities included:
- Welcoming and validating inbound registrations
- Onboarding new B2B customers
- Speaking confidently about the client’s product
- Positioning the product around loyalty and rewards
- Converting new customers
- Identifying upselling opportunities
- Helping customers understand the benefits of the Smart Card
- Building relationships with new and potential B2B clients.
You will be the first commercial point of contact for prospective customers, quickly understanding their requirements, qualifying opportunities and guiding them through the sales process from initial enquiry through to close across employee engagement, customer acquisition and loyalty, sales incentives and rewards, and bulk digital gift card programs through its Portal, Campaigns and API products.
The role will work closely with Marketing, Product, Customer Success and Operations to ensure a seamless customer journey and strong conversion rates.
What You'll Be Doing
Inbound Sales
- Respond quickly and professionally to inbound enquiries.
- Qualify leads based on need, budget, timing and commercial potential.
- Understand customer requirements and identify the right solution.
- Conduct discovery calls and product demonstrations.
- Prepare proposals and quotations.
- Manage opportunities through the CRM.
- Follow up consistently and professionally.
- Negotiate and close new business.
- Achieve monthly and annual sales targets.
- Sell subscription, transactional and digital products.
- Explain SaaS and technology propositions in a simple, customer focused way.
- Identify opportunities for upselling and cross selling.
- Understand customer use cases and translate them into commercial solutions.
- Build strong relationships with decision makers.
What We're Looking For
We are looking for a proven inbound salesperson, rather than someone who is purely an outbound prospecting specialist.
Essential
- 2+ years' experience in B2B or B2C inbound sales.
- Demonstrated experience converting inbound leads into sales.
- Strong telephone, video and written communication skills.
- Experience working with CRM systems.
- Strong follow up and pipeline management skills.
- Commercially minded and target driven.
- Able to quickly understand customer needs.
- Strong attention to detail.
- Confident asking for the sale.
Experience with high volume inbound enquiries and/or lead qualification will be highly regarded.
The Person
You are:
- Commercial – You naturally look for the opportunity to convert an enquiry into revenue.
- Responsive – You understand that speed to lead matters.
- Customer focused – You listen first and sell the right solution.
- Organised – You manage multiple opportunities without letting leads fall through the cracks.
- Persuasive – You can clearly articulate value and overcome objections.
- Hungry – You enjoy targets and winning.
- Tech comfortable – You can confidently learn and sell digital and SaaS products.
- Curious – You ask great questions and understand the customer's business.
Key Performance Indicators
Your performance will be measured against clear commercial outcomes.
Measure
- Inbound Lead Response Time - Speed to first contact
- Lead Qualification Rate - % of inbound leads qualified
- Follow Up Compliance - CRM activity and follow up
- Upsell / Cross Sell - Additional revenue
- Customer Experience - Quality of customer engagement
What will the First 90 Days cover:
First 30 Days
- Learn products, systems and sales process.
- Understand customer segments.
- Complete sales and product training.
- Become proficient in CRM.
- Begin managing inbound enquiries.
Days 31–60
- Independently qualify inbound leads.
- Conduct discovery calls.
- Manage proposals.
- Begin closing current business.
- Build consistent pipeline management habits.
Days 61–90
- Consistently achieve sales activity and conversion KPIs.
- Own inbound opportunities from enquiry to close.
- Identify upsell and cross sell opportunities.
- Contribute insights to Marketing on lead quality and customer demand.
- Establish a repeatable high conversion sales process.
What We Offer
- Join a growing technology and commercial business.
- Work across SaaS, payments, rewards, gift cards and promotions.
- High level of customer interaction and commercial responsibility.
- Opportunity to develop into an Account Executive / Senior Sales role.
- Performance based career progression.
- Collaborative team environment.
- Opportunity to make a direct impact on revenue growth.
Why Join?
This is an growth company with the opportunity for a hungry sales professional who wants to work at the intersection of technology, payments, rewards, gift cards and customer engagement.
You won't simply be answering enquiries.
You'll be responsible for turning customer interest into revenue and helping build a scalable inbound sales engine.
If you are an experienced inbound salesperson who knows how to qualify, engage and close customers, we'd like to hear from you.
Apply now with your CV and a brief summary of your inbound sales experience.