Clerical Admin Worker - Rental Bonds Representative
Clerical Administration Workers - Rental Bond Representative
An exciting opportunity is coming up for experienced
Clerical Administration Workers
to support a busy government team in
Grafton, NSW
. This role will provide temporary operational support to assist with increased workloads and administrative backlogs within a high-volume customer service workplace.
Key Responsibilities
Managing customer enquiries via phone and email
Processing applications, claims and requests in line with legislation, policies and procedures
Providing accurate information and advice to customers
Maintaining records and updating information across multiple systems
Progressing matters through to resolution within required timeframes
Escalating complex issues where required
Supporting service delivery during periods of increased demand
Rental Bonds Representatives provide administrative and customer service support for the management of rental bond transactions. The role involves processing applications and claims, responding to customer enquiries, maintaining records,



and ensuring bond matters are handled accurately and in accordance with relevant legislation, policies and procedures.
This role would be a particularly good fit for
APS/Admin Officers, Service NSW staff, Council admin staff, claims processors, and customer service representatives looking to move into a government contract.
About You
Previous administration and customer service experience
Strong communication and stakeholder engagement skills
Excellent attention to detail and data entry accuracy
Ability to navigate multiple systems and manage competing priorities
Strong organisational and problem-solving skills
Experience in a government or regulated environment is highly regarded
Role Details
Location:
Grafton, NSW
Work Arrangement:
100% onsite (5 days per week)
Hours:
Monday to Friday, 9:00am – 5:00pm
Pay Rate:
$***** per hour + Super
Start Date:
ASAP
Contract End Date:
4 December **** - initial 4-month contract
Important Information
This role is
not suitable for remote or work-from-home arrangements
.
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📌 Clerical Admin Worker - Rental Bonds Representative (South Grafton)
🏢 Ashdown People
📍 South Grafton