Clubhouse Operations Manager
Location:
Wollongong, Illawarra & South Coast NSW
Job Type:
Full-time
Salary:
Competitive package based on experience
Lead Operations at Once of the Illawarra's Premier Hospitality Venues
Wollongong Golf Club is one of the region's premier hospitality and lifestyle destinations, offering championship golf, premium dining, gaming, accommodation, events, weddings and exceptional member experiences in a spectacular oceanfront setting.
We are seeking an experienced and motivated
Clubhouse Operations Manager
to join our leadership team. This is an exciting opportunity for an operational leader who is passionate about hospitality, gaming compliance, regulatory excellence and delivering exceptional service to our members and guests.
Reporting directly to the General Manager, you will be responsible for overseeing the day-to-day operations of the Clubhouse while driving operational excellence, leading our Duty Managers and front-line teams, and ensuring the Club consistently meets its compliance and service obligations.
About the Role
Operational Leadership
Lead the daily operations of the Clubhouse, ensuring exceptional customer service and operational efficiency.
Provide leadership, mentoring and support to Duty Managers and operational staff.
Develop a high-performing team culture focused on accountability, service excellence and continuous improvement.
Assist in workforce planning, rostering and labour management in conjunction with department managers.
Drive consistency in operational standards across all areas of the Club.
Gaming Operations & Compliance
Oversee all gaming operations to ensure compliance with the Gaming Machines Act, Liquor Act and associated regulations.
Ensure compliance with Responsible Conduct of Gambling (RCG), Advanced RCG, AML/CTF obligations and internal gaming procedures.
Monitor gaming promotions, jackpot procedures, gaming audits and regulatory reporting.




Manage gaming compliance documentation, inspections and audit readiness.
Work closely with regulatory authorities and ensure the Club maintains best practice compliance standards.
Risk, Compliance & Governance
Ensure compliance with RSA, WHS, food safety, incident reporting and all Club policies and procedures.
Investigate operational incidents, identify risks and implement corrective actions where required.
Conduct regular operational compliance audits and inspections.
Maintain accurate operational records and prepare reports for senior management.
Support continuous improvement initiatives that strengthen governance and reduce organisational risk.
Member & Guest Experience
Champion exceptional member service throughout the Club.
Resolve member and guest enquiries and complaints professionally and efficiently.
Support the successful delivery of Club promotions, tournaments, events, weddings and special events.
Work collaboratively with all departments to deliver a seamless customer experience.
Financial & Operational Performance
Assist in achieving departmental budgets.
Monitor cash handling procedures, gaming reconciliations and financial controls.
Identify opportunities to improve operational efficiency while maintaining service standards.
Support stock control, purchasing and asset management processes.
About You
You are a confident hospitality leader with strong operational experience and a genuine passion for compliance, gaming operations and customer service.
You will possess:
Demonstrated leadership experience within a licensed club,



hotel or large hospitality venue.
Extensive knowledge of gaming operations and legislative compliance.
Sound understanding of Liquor & Gaming NSW requirements.
Strong knowledge of Responsible Conduct of Gambling (RCG), Responsible Service of Alcohol (RSA), AML/CTF and Workplace Health & Safety legislation.
Experience leading, coaching and developing hospitality teams.
Excellent communication, conflict resolution and stakeholder management skills.
Strong organisational skills with the ability to manage multiple priorities.
High attention to detail and a proactive approach to risk management and compliance.
A commitment to delivering exceptional service to members and guests.
The ability to make sound operational decisions in a fast-paced setting.
Flexibility to work a rotating roster, including evenings, weekends and public holidays as required.
Why join Wollongong Golf Club?
Join one of the Illawarra's most respected member-owned clubs.
Work in a stunning oceanfront location.
Lead a diverse hospitality operation including gaming, food and beverage, accommodation, events and golf.
Be part of a collaborative and supportive leadership team.
Opportunities for career development and career progression.
Staff discounts and employee benefits.
Complimentary golf privileges.
Secure, long-term employment within a progressive and financially strong organisation.
Qualifications & Experience Required
Current NSW Responsible Service of Alcohol (RSA).
Current NSW Responsible Conduct of Gambling (RCG).
Current NSW Advanced Responsible Conduct of Gambling (ARCG).
Current First Aid Certificate.
Valid NSW Driver Licence.
Australian working rights.
If you are an experienced hospitality professional with a passion for operational excellence, compliance and leadership, we'd love to hear from you.
Immediate start available for the right candidate.
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📌 Clubhouse Operations Manager (Wollongong)
🏢 Wollongong Golf Club
📍 Wollongong