Sunny Care Home Services – Sunnybank Hills QLD
Sunnycare is one of the largest healthcare providers in Queensland, delivering both residential and in-home care services. With state-of-the-art facilities, we are committed to bringing sunshine into the lives of our clients through tailored care packages designed to support independence while staying connected to the community.
We are a multicultural organisation with a diverse team from a wide range of backgrounds. This enables us to better understand and respond to the unique challenges our clients may face in their daily lives, and to deliver care that is respectful, inclusive, and person-centred.
About Us
Sunnycare is one of the largest healthcare providers in Queensland, delivering both residential and in-home care services. With state-of-the-art facilities, we are committed to bringing sunshine into the lives of our clients through tailored care packages designed to support independence while staying connected to the community.
We are a multicultural organisation with a diverse team from a wide range of backgrounds. This enables us to better understand and respond to the unique challenges our clients may face in their daily lives, and to deliver care that is respectful, inclusive, and person-centred.
About the Role
We are seeking a proactive and hands-on
IT Support & Systems Officer
to join our growing team. This role supports daily IT operations across multiple sites, ensuring smooth system performance and reliable technical support for staff.
You will work closely with the IT Manager to deliver technical support, maintain IT assets, assist with system improvements, and support operational workflows across IT, procurement, and facility systems.
This is a great prospect for someone who enjoys a mix of
IT support, systems work, and hands‐on operational tasks
in a dynamic,



multi‐site environment.
Key Responsibilities
IT Support & Operations
Provide Level 1–2 IT support across desktops, laptops, mobile devices, printers, Microsoft 365, and network access
Set up new user accounts, devices, and software
Troubleshoot hardware, software, and connectivity issues
Support Windows environments, Microsoft Office, and business systems
Assist with remote support and basic user training
Maintain IT documentation and system records
Systems & Facility Technology Support
Assist with internal system testing, documentation, and process improvements
Support system integration and workflow enhancements
Maintain records for IT requests, assets, and system changes
Troubleshoot facility‐related IT equipment (e.g. TVs, printers, access systems, CCTV, iPads)
Coordinate with vendors and external service providers
Escalate complex issues where required
Asset Management & Procurement
Assist with asset tracking, tagging, and lifecycle management
Maintain accurate IT asset records and stock take processes
Support warranty claims, repairs, and replacements
Assist with IT purchasing, quotes, and supplier coordination
Work with procurement team on order tracking and delivery
General Facility Support
Assist with basic facility‐related tasks (non‐licensed work only)
Support maintenance checks and minor fixes where appropriate
Skills & Experience
Essential




Minimum 1 year of IT support experience in a business environment
Good communication skills in English
Bilingual in Mandarin and/or Cantonese
Experience supporting Windows desktops and laptops
Basic knowledge of Microsoft Windows Server
Strong knowledge of Microsoft 365 and Office applications
Understanding of networking fundamentals (Wi‐Fi, printers, connectivity)
Strong troubleshooting and problem‐solving skills
Ability to prioritise tasks and manage workload effectively
Strong attention to detail and record‐keeping
Desirable
Microsoft 365 administration experience (user management, licensing)
Experience with MDM systems
IT asset management system experience
Experience in aged care, healthcare, or multi‐site environments
Basic knowledge of VLANs, CCTV, and access control systems
Experience supporting iOS/Android devices
Basic programming knowledge (e.g. C#)
Qualifications
Bachelor's degree in IT, Computer Science, or a related field
Compliance Requirements
Valid working rights in Australia
National Police Check (or willingness to obtain)
Australian Citizen or Permanent Resident preferred
About You
Practical and hands‐on
Reliable and adaptable
Comfortable working across IT, operations, and facilities
Able to work independently and as part of a team
Strong sense of responsibility and service mindset
Why Join Us?
Growing organisation with multi‐site operations
Supportive team environment
Opportunity to gain exposure across IT, systems, and operations
Strong career progression opportunities, with potential to move into leadership roles as the organisation continues to grow
Access to employee benefits platforms (e.g. Flare HR and Employment Hero), offering a range of retail and service discounts
#J-*****-Ljbffr

📌 It Support & Systems Officer (Bilingual In Chinese & English) (Brisbane)
🏢 Sunny Care Home Services
📍 Brisbane