Warehouse Fulfilment & Customer Service All-Rounder
Run fulfilment & customer service at Land Raxx
At Land Raxx, we make adventure easy. We design and bring to market functional, high-quality 4WD and overlanding accessories and we're growing fast and scaling our team. That's where you come in. Every order that goes out the door, and every customer who gets looked after, runs through you.
About the role
This is a hands-on, full time role running our fulfilment. Your first priority every day is getting customer orders picked, packed, and shipped fast and right. Around that, you'll keep the warehouse humming. You will manage stock, consumables, packaging and look after our customers directly answering enquiries, sorting postage issues, processing refunds, and helping people find the right product for their setup.
Twelve months in, you'll have made yourself the person who owns operations here with the systems, processes, and know-how in place for us to scale without things breaking.
What you'll do
Pick, pack, and fulfil customer orders
— this is priority number one, every day
Run the warehouse
— manage consumables, packaging supplies, and stock so nothing runs dry and everything has its place
Own customer service
— handle enquiries via email and phone, resolve postage and delivery issues, process refunds and returns




Assist with sales
— when a customer enquiry is a buying question, help them get to the right product
Systemise operations
— document and improve how we do things so the business is ready to scale
What we're looking for
You'll need:
Proven ability to work autonomously — you're a self-starter who doesn't need someone standing over you
Experience with Shopify or another ecommerce platform
Strong organisational skills — you can juggle fulfilment and customer enquiries and know which one needs you right now
Great written and verbal communication for customer-facing work
Physically comfortable with hands-on warehouse work (lifting, packing, moving stock)
Bonus points for:
A background in warehousing, logistics, or 3PL
Experience in a small business or startup where you wore multiple hats
Genuine interest in 4WDing, camping, or the outdoors — you'll be talking to our customers every day
Why this role
We're a small team, so you'll have real ownership from day one. No layers, no red tape, just you running the warehouse and making it better. As we grow, so does the role. If you want to help build something rather than just clock in and out, you'll like it here.
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📌 Warehouse Fulfilment & Customer Service All-Rounder (New South Wales)
🏢 Land Raxx Group
📍 New South Wales