Therapy Mental Health Pty Ltd – Eltham VIC

Rostering & Administration Coordinator

Join Our Growing Team

THERAPY Mental Health is seeking an experienced and highly organised Rostering & Administration Coordinator to support our expanding NDIS mental health and disability services.

This is a fast-paced role requiring exceptional attention to detail, strong communication skills, and proven experience using CareMaster. Applicants without CareMaster experience will not be considered.

About the Role

You will play a key role in coordinating participant supports, managing rosters, and ensuring the smooth day-to-day operation of our services.

Responsibilities include:
Creating and managing staff rosters
Matching support workers to participant needs and preferences
Managing shift changes, cancellations, and urgent roster requests
Maintaining accurate participant and employee records
Scheduling new services and onboarding participants
Monitoring service delivery and roster compliance
Liaising with participants, families, support workers, coordinators, and external stakeholders
Assisting with payroll preparation and timesheet review
Managing phone, email, and administrative enquiries
Supporting quality, compliance,



and NDIS documentation requirements

Essential Requirements
Previous rostering experience within disability, aged care, community services, or healthcare
Strong working knowledge of CareMaster (highly desirable)
Excellent organisational and time-management skills
Ability to manage multiple priorities in a rapid-paced environment
High level of computer literacy and administration skills
Qualified communication and problem-solving abilitiesStrong attention to detail and accuracy
Current National Police Check
NDIS Worker Screening Check (or ability to obtain)

Highly Regarded
Experience within the NDIS sector
Experience using Employment Hero
Knowledge of SCHADS Award rostering requirements
Experience coordinating large workforces and complex participant supports
Understanding of psychosocial disability and mental health supports

What We Offer
Competitive salary based on experience
Supportive and collaborative team workplace
Opportunities for career development
Modern office environment
Meaningful work supporting people to live better lives
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📌 Rostering & Administration Coordinator Nhill
🏢 Therapy Mental Health
📍 Nhill