Children's Medical Research Institute – Westmead NSW
Together we are making a difference for kids living with genetic disease.
Children's Medical Research Institute (CMRI) was Australia's first dedicated paediatric research facility and is now one of the world's most highly regarded independent medical research organisations. Our research focuses on the four key areas impacting children's health: cancer, genomics and genetic diseases, neurobiology, and embryology.
CMRI is also home to ProCan, a world-first proteomics project changing the way cancer is diagnosed and treated. Our work is funded through community supporters, donors and campaigns including Jeans for Genes and the Great Cycle Challenge.
About the Role
This is a hands-on, first-level service desk role where you will be the first point of contact for staff across a mixed Windows and macOS environment. A big part of what makes this role rewarding is the people you get to work with every day. You will support everyone from administrative and fundraising teams through to active researchers and scientists, often in person, and requests can vary considerably in their nature and complexity.
We are looking for a Service Desk Officer to join our team to:
Resolving first‐level IT support requests for desktops, laptops, printers, telephony, audio‐visual and operational equipment.
Being the friendly face staff feel comfortable approaching, whether at your desk or via the ticketing system.
Building, configuring and deploying Windows and macOS endpoints.
Managing user accounts and access in Active Directory
Working through Jira queue accurately and within agreed response times
Documenting your work clearly so that issues can be tracked and patterns identified.
Working with senior colleagues to resolve issues that sit outside of first level support.
Maintain and support audio‐visual facilities,



including monitoring consumables and training staff in their use
Contributing to documentation and process improvements where you identify gaps
Please see Position Description for a comprehensive list of duties and responsibilities.
A rewarding role in every way
We are looking for someone with solid foundations who is keen to keep growing. Your technical skills matter as does the way you approach work.
Fulltime role – 35 hours per week
Excellent not for profit tax benefits
A supportive work environment where everyone's contribution is highly valued
What you must have
At least 3 years of IT service desk or support experience
Solid hands‐on experience with Windows support in a professional environment
Solid hands‐on experience with Active Directory, including user management and access provisioning
Full and unrestricted working rights in Australia.
Ability and willingness to work onsite in Westmead every day.
A genuine interest in technology and a curiosity to keep learning.
It is a plus if you have
Experience with Microsoft Intune or JAMF for endpoint managment
Experience with Jira or a comparable ITSM platform
Experience supporting a mixed Windows and macOS setting
Certificate IV in IT or equivalent qualification
Please note - The role includes regular physical tasks associated with IT and equipment support.
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We kindly request no unsolicited resumes or approaches from Recruitment Agencies. We will not be responsible for any fees related to unsolicited resumes.
Children's Medical Research Institute is an equal-opportunity employer. We are dedicated to attracting, retaining, and developing our people. We are an Equal Opportunity Employer, and we embrace diversity and inclusion, we strongly encourage applications from those who identify as being Aboriginal or Torres Strait Islander.
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📌 Service Desk Officer (Sydney)
🏢 Children's Medical Research Institute
📍 Sydney