Service Team Lead: It Support Leadership & Growth City Of Vincent

Service Team Lead: It Support Leadership & Growth City Of Vincent

07 Aug
|
Epic IT – Managed AI - IT - Cybersecurity
|
City of Vincent

07 Aug

Epic IT – Managed AI - IT - Cybersecurity

City of Vincent

Epic IT – Managed AI - IT - Cybersecurity in Perth leads a quick-growing MSP/MSSP culture focused on service excellence and permanence. The Service Team Lead will mentor Level 1 engineers, including offshore members, and own the daily service desk rhythm with strict response and resolution targets.

You will drive process excellence, ISO27001 alignment, and ITIL workflows while acting as a calm escalation expert for challenging client situations, shaping a durable, client-centric operation.
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📌 Service Team Lead: It Support Leadership & Growth City Of Vincent
🏢 Epic IT – Managed AI - IT - Cybersecurity
📍 City of Vincent

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