Member Experience Lead | Teneriffe or West End
At Salon Lane, we create premium shared spaces for some of the best hair, beauty and wellness professionals in the industry. Our spaces are design-led, service-focused and built around community, experience and operational excellence.
We're looking for
two confident and capable Member Experience Leads
to join our QLD team. One role will take ownership of our
Teneriffe
site, and one role will take ownership of our
West End
site.
This role is ideal for someone who enjoys leading a site, managing people, solving problems, building strong relationships and taking pride in the details that make a space feel seamless.
You'll be responsible for the day-to-day running of your site, ensuring the space operates smoothly and consistently.
This includes:
Managing daily site operations, including opening, closing, site checks and presentation standards
Ensuring the site feels clean, calm, professional and premium at all times
Identifying and escalating maintenance, cleaning, safety or operational issues
Coordinating with the Facilities team, contractors and internal teams to ensure issues are resolved efficiently
Keeping site technology running smoothly, including AV, access control, intercoms and other systems
Maintaining strong attention to detail across all shared spaces, member areas and client-facing zones
Taking ownership of site standards and ensuring expectations are consistently upheld
Not your average management role. Not your average workspace.
At Salon Lane, we create premium shared spaces for some of the best hair, beauty and wellness professionals in the industry. Our spaces are design-led, service-focused and built around community, experience and operational excellence.
We're looking for
two confident and capable Member Experience Leads
to join our QLD team. One role will take ownership of our
Teneriffe
site, and one role will take ownership of our
West End
site.
This role is ideal for someone who enjoys leading a site, managing people, solving problems, building strong relationships and taking pride in the details that make a space feel seamless.
Site Operations & Standards
You'll be responsible for the day-to-day running of your site, ensuring the space operates smoothly and consistently.
This includes:
Managing daily site operations, including opening, closing, site checks and presentation standards
Ensuring the site feels clean, calm, professional and premium at all times




Identifying and escalating maintenance, cleaning, safety or operational issues
Coordinating with the Facilities team, contractors and internal teams to ensure issues are resolved efficiently
Keeping site technology running smoothly, including AV, access control, intercoms and other systems
Maintaining strong attention to detail across all shared spaces, member areas and client-facing zones
Taking ownership of site standards and ensuring expectations are consistently upheld
Member Experience & Relationship Management
You'll be the main point of contact for members on site and play a key role in creating a positive, professional and supportive environment.
This includes:
Building strong, trusted relationships with members
Acting as the go-to person for member questions, concerns and feedback
Managing member issues with confidence, professionalism and discretion
Identifying opportunities to improve the member experience
Supporting smooth onboarding for new members and ensuring they feel welcomed and set up for success
Managing offboarding with care, attention and clear communication
Maintaining accurate member information across systems including OfficeRnD, access control, directories and site records
Reinforcing Salon Lane expectations, standards and respectful use of shared spaces
Team Leadership
You'll support and guide the concierge team to ensure the site is well-run and communication is clear.
This includes:
Leading and supporting concierge team members day-to-day
Ensuring handovers, communication and follow-ups are completed properly
Training new team members and helping them understand site processes
Setting the tone for service, presentation and professionalism
Providing support, direction and feedback where needed
Creating a calm, capable and solutions-focused team environment
Member, Client & Supplier Experience
While this is not a traditional front desk role, you will still play an key role in ensuring everyone who enters the space has a polished and professional experience.
This includes:
Welcoming members, clients, guests and suppliers with warmth and confidence




Managing enquiries and resolving issues calmly and efficiently
Ensuring the front-of-house experience reflects the Salon Lane brand
Supporting the overall energy and presentation of the site
Retail & Product
You'll help drive retail performance and ensure product areas are well-presented and commercially managed.
This includes:
Working towards monthly retail sales targets
Supporting promotions, merchandising and product displays
Tracking performance and sharing insights
Attending brand training and product education sessions
Supporting the Product team with onsite retail requirements
Ensuring stock and product areas presented to a premium standard
Events & Community
You'll support onsite events and help bring the Salon Lane community to life.
This includes:
Assisting the Events team with onsite event coordination
Supporting external event bookings where required
Overseeing event set-up and pack-down
Ensuring spaces are reset and ready for members and clients
Helping create a strong sense of community within the site
What You Bring
We're looking for someone who is confident, organised and ready to take ownership.
You'll bring:
Experience in management, operations, hospitality, retail, property, coworking or premium customer-facing environments
Strong leadership skills or the confidence to step into a leadership role
The ability to build strong professional relationships
Excellent organisation and follow-through
A calm, solutions-first mindset
Confidence managing issues, feedback and difficult conversations
Strong attention to detail and pride in presentation standards
Commercial awareness and confidence working towards sales targets
Tech confidence and the ability to learn systems quickly
The ability to read a room, stay calm under pressure and keep things moving
What's On Offer
Monday to Friday role
The opportunity to take ownership of a premium Salon Lane site
A beautiful, design-led work environment
A dynamic and supportive team culture
Annual bonus scheme
Discounts on premium hair and beauty products
Annual treatment allowance so you can experience services with our members
A role where you can genuinely influence the experience, culture and success of your site
If you're someone who loves creating exceptional spaces, leading from the front and making things run beautifully behind the scenes, we'd love to hear from you.
#J-*****-Ljbffr

📌 Member Experience Lead | Teneriffe Or West End (Brisbane)
🏢 Salon Lane
📍 Brisbane