Customer Success Manager, Small Business | ANZ
HubSpot is a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and customer success software to grow their businesses. It is our mission to not just help them grow, but to help them grow better.
About the Role
Our Customer Success team is on a mission to deliver best‐in‐class services and support to our ANZ customers. From developing creative, personalised strategies for businesses to creating resources that help people become HubSpot experts, we help our customers grow better using our software. In ANZ, Customer Success Managers (CSMs) are trusted advisors responsible for driving customer retention and adoption outcomes. This means ensuring our customers realise measurable ROI, adopt HubSpot deeply, and see long‐term success with our platform.
What will you do?
Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher‐touch service.
Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot.
Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success.
Monitor customer health and create risk mitigation plans and identify and develop new opportunities for expanding the customer's usage of new products.
Collaborate with other HubSpot teams and executive leadership to ensure adoption and successful customer renewals.
Resolve customer inquiries by aligning customers with the right resources.




Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals.
Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.
Embody HubSpot's Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going forward together.
Who are you?
Experienced in owning, maintaining, and driving customer relationships in a quota or retention‐carrying role.
Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role.
Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
Excellent communicator – transparent, confident, and empathetic across phone, written, and in‐person settings.
Strong business acumen, with the ability to link HubSpot's solutions to customer outcomes and ROI.
Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio of customers.
Resilient, adaptable, and motivated to thrive in a fast‐paced, AI‐enabled environment.
Benefits
Hybrid work environment – you can choose to work from home, office, or flex.
Structured new‐hire training and onboarding.
An education allowance up to USD$5,000 per annum.
Flexible Time Off policy plus a week of rest.
Private health insurance allowance and annual fitness reimbursement.
Opportunity to work with amazing colleagues who embody HubSpot's HEART core values.




Primary caregiver leave of 16 weeks and secondary caregiver leave for 6 weeks.
Accommodations
If you need accommodations or assistance due to a disability, please reach out to us using this form.
Equal Opportunity Employer
HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
To assist HubSpot in its commitments and compliance with federal and state record‐keeping, reporting and other legal requirements, you are invited to provide the following information. In accordance with applicable law, we may also use the information in an aggregated, anonymous form to help us improve diversity at HubSpot.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or affect your candidacy in any way. Any information that you do provide will be recorded and maintained in a confidential file.
Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants
(m/f/d) – link to HubSpot's Career Diversity page here.
India Applicants
Link to HubSpot India's equal‐opportunity policy here.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. All applicants are treated fairly and with respect throughout the hiring process.
#J-*****-Ljbffr

📌 Customer Success Manager, Small Business | Anz (Brisbane)
🏢 HubSpot
📍 Brisbane