Customer Service & Scheduling Coordinator
Join a Fast-Paced Team Where No Two Days Are the Same!
AllSealedWA
is a leading WA-based company specialising in re-grouting leaking showers, balconies, tiling, and waterproofing. We have built our reputation on quality workmanship, exceptional customer service, and delivering outstanding results for our clients.
Due to continued growth, we're looking for an energetic, highly organised, and customer-focused
Customer Service & Scheduling Coordinator
to join our team in
Canning Vale
.
This is a busy and varied role that will suit someone who thrives in a fast-paced environment, enjoys being on the phone, can think on their feet, and has proven experience coordinating schedules and managing competing priorities.
If you're a quick learner who can confidently juggle multiple tasks while maintaining exceptional customer service, we'd love to hear from you.
About the Role
As the first point of contact for our customers, you'll play a vital role in keeping our operations running smoothly. You'll work closely with clients, technicians, consultants, and management to coordinate schedules, manage enquiries, and ensure every customer receives an exceptional experience.
This is not a quiet administration role. We are looking for someone who enjoys being busy, can confidently handle a high volume of calls and enquiries, and can adapt quickly in a constantly changing environment.
Key Responsibilities
Answer a high volume of incoming customer calls professionally and efficiently
Respond to customer emails and enquiries promptly
Schedule and coordinate appointments for Consultants and Technicians
Manage daily scheduling changes, technician movements, and booking requirements
Maintain accurate customer records and service information in SimPRO
Process customer payments and invoices
Provide outstanding customer service and solutions-focused support
Liaise with customers, technicians,



and office staff to ensure seamless service delivery
Assist the Sales Team with administration and customer follow-up tasks
Perform general administrative duties to support day-to-day operations
What We're Looking For
Essential
Previous experience in a scheduling, coordination, administration, or customer service role
Solid experience managing busy calendars, bookings and scheduling
Confidence answering phones and handling a high volume of customer enquiries
Ability to multitask and remain calm under pressure
Excellent communication skills, both verbal and written
Strong attention to detail and data entry accuracy
High level of organisation and time management
A positive "can-do" attitude and willingness to jump in where needed
Ability to learn new systems and processes quickly
Professional, reliable, and customer-focused approach
Highly Regarded
Previous experience using
SimPRO
or similar CRM software programs
Experience within a trade, construction, maintenance, or service-based business
What You'll Love About Working With Us
Supportive and friendly team culture
Full training and ongoing support
Stable full-time position
Monday to Friday hours
Employee recognition programs and team events
Opportunity to grow with a successful and expanding business
A workplace where your contribution truly makes a difference
Who Will Excel in This Role?
This role is perfect for someone who:
✅ Loves being busy and productive
✅ Enjoys talking to people and solving problems
✅ Has strong scheduling and coordination experience
✅ Learns new systems quickly
✅ Can confidently prioritise multiple tasks throughout the day
✅ Thrives in a fast-paced environment where things change regularly
Ready to Join the Team?
If you're an experienced scheduler, administrator, or customer service professional looking for a rewarding role with a growing WA business, we'd love to hear from you.
Apply now and become part of the AllSealedWA team.
Please note that only shortlisted candidates will be contacted.

📌 Customer Service, Scheduler And Administration Assist (Western Australia)
🏢 AllSealed WA
📍 Western Australia