Australian Department of Employment and Workplace Relations – Bondi NSW
$105,295 - $115,786 a year
5d ago , from Department Of Employment And Workplace Relations
Canberra ACT, Sydney NSW, Brisbane QLD, Adelaide SA, Perth WA
$105,295 - $115,786
About the Department of Employment and Workplace Relations
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.
We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re‐training to take advantage of emerging employment opportunities.
With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.
It is our ambition to do things differently, to create the 'department of great jobs'– where our people reflect our purpose.
The Role
Reporting to the Assistant Director, the Business Process Officer is responsible for supporting the design, analysis, improvement and implementation of business processes that enable the effective delivery of employment services.
The role works closely with operational, program and policy stakeholders to identify opportunities for improvement, support change initiatives,



manage project activities and deliver evidence-based outcomes that enhance business performance, service delivery and customer experience. This role supports staff operating in quick‐paced and at times psychosocially demanding environments, and contributes to building capability, confidence and resilience across frontline teams.
Duties and Responsibilities
Analyse, map, document and redesign business processes to identify improvement opportunities and support strategic, operational and service delivery outcomes.
Develop and maintain process documentation, including process maps, models, procedures, guidance materials and business artefacts.
Lead and support business process improvement initiatives, including change management activities, benefits realisation and the implementation of sustainable business improvements.
Collect, organise and analyse data along with research and stakeholder information to support decision‐making, reporting and continuous improvement activities.
Build and maintain effective relationships with internal and external stakeholders, including operational, program and policy areas, to support program delivery and business improvement outcomes.
Manage and coordinate projects and streams of work, including planning, monitoring progress, and managing risks, issues, dependencies and priorities.




Prepare high‐quality written materials, including briefings, reports, business cases, governance papers and other corporate documentation.
Provide specialist advice and guidance, contribute to capability development, and promote innovation, continuous improvement and best practice across the business.
APS Level 6
Canberra ACT, Sydney NSW, Brisbane QLD, Adelaide SA, Perth WA
$105,295 - $115,786
Eligibility
Don't meet all the role requirements?
At DEWR we are dedicated to building a diverse and inclusive workforce and seek to recruit staff with a wide range of backgrounds, skill levels, disciplines and working styles. If this role resonates with you and you are excited about making an impact, but your past experience doesn't align perfectly, we encourage you to apply anyway.
Citizenship
To be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.
Security Clearance
The successful candidate is required to hold, or have the ability to obtain, and maintain a
Baseline
security clearance.
Please refer to the Job Information Pack for more information about the role.
Job Information Pack - ******* EXT - APS6 Senior Business Process Officer Opens in new window
Job Information Pack - ******* EXT - APS6 Senior Business Process Officer Opens in new window
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📌 Aps6 Senior Business Process Officer (New South Wales)
🏢 Australian Department of Employment and Workplace Relations
📍 New South Wales