Job Type: Permanent position | Full time position
Job Description
OIKOS FOODS PTY LTD OIKOS FOODS MAYFIELD PTY LTD T/AS FLAPPY'S CASTLE Hill The Retail Manager at Flappy's (Castle Hill) is responsible for overseeing the day‐to‐day operations of the branch, ensuring exceptional customer service, maximising profitability, and fostering a positive work environment. This leadership role involves managing a diverse team, driving operational efficiency, and upholding Flappy's operational and customer service standards.
Benefits Salary: $80,000 to $85,000 plus Super depending on experience Task & responsibilities
Operational Management
Oversee all aspects of daily operations, including food quality, customer satisfaction, and cleanliness standards.
Ensure compliance with Flappy's operational policies, health and safety regulations, and local council requirements.
Conduct regular audits to maintain high standards of food safety and workplace hygiene.
Team Leadership
Recruit, train, and develop a team of crew members, shift supervisors, and department managers.
Set clear goals for team members and monitor their performance through regular evaluations and coaching.
Foster a culture of collaboration, respect, and excellence within the team
Customer Experience
Ensure every customer receives exceptional service, addressing complaints and feedback promptly and professionally.
Monitor customer satisfaction metrics and implement initiatives to enhance the overall experience.




Engage with the local community to build strong relationships and increase customer loyalty
Financial and Resource Management
Prepare and manage branch budgets, including forecasting, cost control, and sales growth strategies.
Analyse sales reports, labour costs, and inventory to optimise profitability.
Implement strategies to meet and exceed financial targets, including local marketing campaigns.
Marketing and Community Engagement
Develop and execute local marketing plans to attract and retain customers.
Participate in community events and initiatives to promote Flappy's as a valued regional partner.
Support company-wide promotions, loyalty programs, and seasonal campaigns.
Qualification & experience Qualifications Required: Relevant Diploma, Advanced Diploma or Associate Degree OR at least 3 years of relevant work experience in a similar role
Proven experience in leading and managing teams in a fast-paced environment
Strong understanding of food safety, health and safety regulations
Willingness to relocate and travel occasionally for trainings and meetings
Work Experience Required: At least 12 months relevant work experience in a rapid-food environment Proven experience in leading and managing teams in a fast-paced environment Strong understanding of food safety, health and safety regulations Willingness to relocate and travel occasionally for trainings and meetings Work Type: Full time Salary: $*********** Job Publish: ********** Job Expire: **********
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📌 Retail Manager (New South Wales)
🏢 Sociable Tech
📍 New South Wales