Assistant Business Support Officer role snapshot
Information
Role title Assistant Business Support Officer
Organisation Transport for NSW
Business area Digital and Systems Leadership Team
Location Macquarie Park, Sydney North/North West
Job reference ***************
I Work for NSW job number ******
Work type Permanent full-time, versatile hybrid
Office arrangement 50% office based, with part of that time at Macquarie Park
The work includes coordinating meetings and calendars, preparing agendas and minutes, supporting procurement, maintaining business documentation and contributing to reports, presentations and correspondence. The role also coordinates incoming ServiceNow requests through triage, allocation and tracking, so strong organisation and follow-through will matter.
The public role page does not list a specific written document or response format. Before submitting, open the application portal and check every upload field and screening question. The closing date is 11:59pm Thursday 6 August ****.
NSW Government candidate requirements
Candidate requirements are the experience, skills and behaviours the hiring team wants to see in your application. For this role, the strongest evidence will show that you can keep leaders and teams organised, manage detailed administrative work and maintain momentum when several priorities need attention at once.
The public role page provides clear evidence areas rather than a separate list of official focus capabilities. Use these areas to choose examples that reflect the actual work of the Digital and Systems Leadership Team.
Candidate requirements for Assistant Business Support Officer at Transport for NSW
Requirement or evidence area
How to demonstrate it
At least three years of business support, executive assistant,



personal assistant or similar administrative experience. Use an example that shows the leaders or team you supported, the range of responsibilities you handled and how your organisation helped the group operate effectively. Include the level of sensitivity, pace or complexity where it is relevant.
Advanced Microsoft 365 proficiency, including Outlook, Word, Excel, PowerPoint and Teams. Show how you used these tools to coordinate calendars and meetings, prepare accurate documents, track information, present updates or support collaboration. Name the tools you used and explain the practical result.
Building effective stakeholder relationships. Choose an example involving leaders, colleagues, suppliers or another business area. Explain how you understood their needs, communicated clearly, followed through on commitments and supported a shared outcome.
Managing competing priorities and deadlines in a fast-paced environment. Describe a period when several urgent tasks arrived at once. Explain how you assessed priority, confirmed expectations, tracked progress and kept the right people informed while maintaining accuracy.
ServiceNow experience is desirable. If you have used ServiceNow, explain how you triaged, allocated, tracked or resolved requests. If your experience is with another request-management system, describe the transferable workflow accurately without claiming ServiceNow experience.
What the panel will want to see in your examples
Clear personal responsibility for the administrative work you describe
Accurate, well-organised support for leaders and teams
Confident use of Microsoft 365 in practical business situations
Calm judgement when deadlines and priorities compete
Stakeholder communication that keeps work moving and expectations clear
Reliable tracking and follow-through for requests, documents and actions
#J-*****-Ljbffr

📌 Assistant Business Support Officer (Sydney)
🏢 Team 3Thirty
📍 Sydney