Tennis World Manager – Sydney Olympic Park
At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.
To help us in achieving our plans we are looking for aTennis World Managerto join our team at Tennis WorldSydney Olympic Parkonapermanent basis.
We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. TennisAustraliastronglyencourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
About the role
The roleis responsible forthe effective and efficientmanagement and operations of the day-to-dayTennisWorldbusinessof the site.This role will oversee the CustomerService, Coaching and Programs team and ensure all aspects of operations are delivered in a friendly andeffective manner.
The Tennis World Manager role encompasses day to day oversight of customer service delivery, coaching delivery and enrolments, retail,merchandiseand cafefulfilment,membershipand programs administration,Tournamentsandoverall business performance and operations.
In this role you will:
Lead the day-to-day operations of one of Australia's premier tennis facilities,the NSW State Tennis Centre,overseeing customer service, coaching programs, memberships,cafe,retail,tournamentsand overall business performance.
Drive business growth through strategic planning,financial management, customer retention initiatives and the delivery of exceptional member and participant experiences.




Inspire and develop a diverse team across customer experience, coaching and operations, fostering a high-performance culture focused on service excellence and continuous improvement.
Partner with Tennis NSW, Tennis World leadership and key stakeholders to deliver world-class venue operations,maintainindustry-leading standards and achieve commercialobjectives.
Manage a thriving tennis ecosystem including coaching pathways, memberships, leagues, retailservicesand events, creating engaging experiences that grow participation and strengthen the Tennis World brand.
Perform an event role whererequiredduring the Summer of Tennis.
About you
To be successful in this role you willhave:
KnowledgeofTennis Programs, formats,pathwaysand systems (such as UTR platform)
Tertiary qualification in sports and venue management orsimilar(preferred)
Extensive knowledge ofvenue operation and sport / leisure industry
Built and led a multi-disciplinary program team (e.g. customerservice, coaching, operations)
Ability to build andmaintainpositive workingrelationswith both internal and external stakeholders
Hold (or be willing to obtain) a current
Police Check
and
Working with Children Check
Preparedness to be flexiblein regard toworking hours and arrangements relating to work associated with Tennis Australia
Understand this is an operational role which is performed 100% onsite at Tennis World Sydney Olympic Park Tennis Centre.
What's to love?




Career development with a range of formal education and on the job training opportunities
Tickets to the Australian OpenandSummer of Tennis events
Monthly health & wellbeing activities with access toCorePlusPilates
Onsite gym, tennis facilities & free onsite car parking
Salary packaging & a range of discounts from our sponsorship partners
Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers andSorryBusiness andCeremonialLeave for Aboriginal and Torres Strait Islander employees
We are proud to be recognised as an employer of choice for women by WORK180
Applications close9th August ****,howeverwe will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with recent opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.
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📌 Tennis World Manager – Sydney Olympic Park
🏢 Tennis Australia
📍 Sydney