Position Title: Customer Service Representative

Employment Type: Full time, Permanent

Job Summary
Position Title: Customer Service Representative
Classification: Sales / Customer Service
Salary: Competitive Salary
Employment Type: Full time, Permanent
Location: Pinkenba, QLD

About the Role

We are seeking an experienced and customer-focused Customer Service Representative to support order management for reseller channel customers. You will manage customer enquiries, process orders, and work closely with internal teams to ensure a smooth and efficient service experience.

Key Responsibilities
Process and schedule customer orders to maximise inventory and warehouse efficiency
Manage customer enquiries, escalations, and complaints via phone and email
Build rapport and maintain positive customer relationships
Collaborate with internal sales, warehouse, and inventory teams
Assist with continuous improvement projects and service optimisation

About You
Located in or near Pinkenba
Minimum 2 years’ experience in a similar customer service role




Advanced Microsoft Office skills (essential)
Experience with SAP (highly desirable)
Ability to work full-time onsite (Mon-Fri, 8:00am-4:30pm)

Requirements
Full and unrestricted Australian working rights (no sponsorship offered)
Valid National Police Check
Successful completion of pre-employment medical

Why You’ll Love Working Here
Competitive salary + super
14 weeks primary carer parental leave
Annual pay review
Discounts on health insurance, gym memberships, Qantas Lounge, novated leasing and trade benefits
Career development and training opportunities
Modern office technology
Free onsite parking
Free onsite physiotherapy

About the Company

Our client is a global manufacturer with operations in more than 90 countries and over 40,000 employees worldwide. They are a recognised leader in building materials, tools, and construction systems, known for innovation, quality, and a solid commitment to employee development.
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