Case Manager - Private Rental Assistance Program (PRAP) Plus
Haven Home Secure (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.
We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services. We have four (5) main office locations – Bendigo (registered Head Office), Preston, Epping, Mildura and Geelong.
Summary:
Therolewillsupportprivaterentaltenancies atriskviaearlyinterventionandassistthosewhohavecapacityto sustain private rental to enter the market. They will do this by providing targeted preventative programs, generating access to housing opportunities and understanding the dynamics of the local private rental housing market andidentifyingopportunities for at risk households.
Responsibilities:
ClientService
Maintainaclientcaseloadinlinewithfundingandprogramguidelines.
Supporteachclientwiththedevelopmentofatailoredcaseplan,usingaclient-centredframework
Educateandsupportclientswithprivaterentalapplicationsaswellasconnectiontoutilitiesand
Services.
StakeholderEngagement
Buildlinkswithinthelocalrealestatesectortoenableadvocacyforprospectiverentersandearlyintervention with households at risk.
Developworkingrelationshipswithandlinkclientstoappropriatecommunityserviceproviders
Activelyparticipateinexistingcollaborativearrangementswithinthesector.
AdhereToPoliciesandProcedures
Maintainaccurate,professionalandappropriateclientrecords,casenotes,



case plans and other documentation
ComplywithlegislativerequirementsandworkwithinHHSpolicies,proceduresandpracticeframeworks
Teamwork
Attendandactivelyparticipateinteammeetings,peerandindividualsupervisionsessions.
Activelycontributetotheteamthroughcollegialsupportandassistanceasrequired.
Key Selection Criteria
Alignment with HHS's Vision, Values, and Impactprinciples.
Solidunderstandingofcausesandbarrierstoprivaterentalfacedbyhomelessnessoratriskof Homelessness
Asoundknowledgeofhousingoptionsandwhatisrequiredtoaccessprivaterentalhousing.
Excellentcommunication,interpersonalandnegotiationskills,includingdemonstratedsensitivitytocultural awareness and needs of clients.
Experiencestrictlyadheringtoestablishedguidelines,policiesandprocedures
Demonstratedunderstandingoftheimportanceofconfidentialityandprivacy
KnowledgeofCustomerRelationshipManagementdatabases
Safety Screening Requirements
Victorian Driver's Licence.
National Police Check.
Working with Children Check.
Travel Requirements
This role may require some travel.
This role involves direct client andcommunity-basedwork, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed andself-carepractices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employeewellbeing supports.
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📌 Case Manager - Private Rental Assistance Program (Prap) Plus (Bendigo)
🏢 Haven; Home, Safe
📍 Bendigo