Customer Service & Warehouse Team Leader
WaterRower | Nohrd Australia
is a leading provider of premium fitness equipment, bringing together WaterRower's iconic water-resistance technology and Nohrd's luxury, wood-crafted design. Our range seamlessly blends functional strength gear with active wellness furniture. Based in Epping, we operate as a growing fitness wholesale business run by a close-knit, down-to-earth team.
About Us
WaterRower | Nohrd Australia
is a leading provider of premium fitness equipment, bringing together WaterRower's iconic water-resistance technology and Nohrd's luxury, wood-crafted design. Our range seamlessly blends functional strength gear with active wellness furniture. Based in Epping, we operate as a growing fitness wholesale business run by a close-knit, down-to-earth team.
About the Role
We are looking for a hands-on, highly organized
Customer Service & Warehouse Team Leader
to head our Epping office and warehouse team.
This is a dynamic, dual-focused role ideal for someone who can seamlessly transition from managing high-level customer service operations to leading a tight-knit warehouse team. The primary customer service focus of this role is managing our critical Warranty and Service Department, ensuring our commercial and retail clients receive top-tier technical support and post-purchase care.
Key ResponsResponsibilities
Small-Team Leadership & Office Coordination
Workflow Management:
Guide and work alongside our small office administration and warehouse crew, managing daily workflows to keep operations on track.
Positive Culture:
Foster a supportive, friendly, and protected "all hands on deck" working culture.
Warranty & Service Management




Customer Support:
Take ownership of the Warranty and Service Department, handling customer inquiries, troubleshooting equipment issues, and processing claims.
Solutions-Focused:
Coordinate replacement parts and service solutions for clients.
Record Keeping:
Maintain clear records of claims and service histories.
Warehouse & Dispatch Support
Hands-on Support:
Step in to assist the warehouse team with dispatch, picking, packing, and stock management during peak periods or when required.
Manual Handling:
Lead by example with safe manual handling. Because we deal in fitness equipment (weights, benches, machines), items can be heavy. A good level of physical fitness is essential.
What We Are Looking For
Hands-on Leadership:
Experience managing or supervising a small team, ideally across customer service, admin, or logistics.
Problem Solvers:
Technical aptitude or past experience managing warranty claims and servicing is a big plus.
The "Small Team" Attitude:
Someone who is equally comfortable answering customer calls at a desk and jumping into the warehouse to pack orders when the pressure is on.
Physical Capability:
Comfortable safely lifting and moving heavy fitness equipment.
Clear Communicators:
Great communication skills to handle customer service claims and coordinate with the team.
What We Offer
Stability:
A secure, stable full-time role with a local, grounded business.
Genuine Variety:
A diverse, satisfying day-to-day where your hard work is noticed and appreciated.
Great Culture:
A friendly, relaxed, and active team environment.
Convenience:
Convenient Epping location with easy parking.
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📌 Customer Service & Warehouse Team Leader (Melbourne)
🏢 WaterRower Australia
📍 Melbourne