Practice Manager - specialist medical practice
Attractive salary package commensurate with experience, plus performance bonus
Genuine autonomy to run the practice in a well-supported, boutique environment
We are seeking an experienced Practice Manager to lead the business operations of our boutique plastic surgery practice, based in Malvern. You will oversee the clinical and administrative team and be responsible for the smooth, productive and profitable running of the practice.
The role is central to day-to-day operations balancing hands-on team leadership with responsibility for budgets, compliance, staff management and patient experience.
Be a part of a growing practice
Attractive salary package commensurate with experience, plus performance bonus
Genuine autonomy to run the practice in a well-supported, boutique environment
We are seeking an experienced Practice Manager to lead the business operations of our boutique plastic surgery practice, based in Malvern. You will oversee the clinical and administrative team and be responsible for the smooth, efficient and profitable running of the practice.
The role is central to day-to-day operations balancing hands-on team leadership with responsibility for budgets, compliance, staff management and patient experience.
Key Responsibilities
Maintain practice diary
Manage patient billing, invoicing and reconciliation, including Medicare, private health fund, Workcover, HICAPS and Eclipse claims, and follow up on outstanding accounts
Manage budgets, monthly reporting and financial performance against targets[MS1]
Ensure compliance with AHPRA, TGA cosmetic surgery guidelines, privacy legislation and workplace health and safety requirements
Oversee the patient journey from enquiry through to surgery and aftercare,



maintaining a premium standard of service and discretion
Handle patient complaints and escalations professionally
Lead, roster and manage the day-to-day performance of the reception, admin and nursing teams
Handle end-to-end recruitment for the practice from writing role descriptions through to interviewing and onboarding new staff
Set clear expectations, conduct regular performance reviews and manage underperformance or conduct issues as they arise
Build a positive, accountable team culture and support staff development and training
Manage staff leave, timesheets and day-to-day HR administration
Ideal Attributes
Proven practice management experience in a specialist surgical, cosmetic or medical practice; surgical experience highly regarded
Demonstrated staff management experience — hiring, rostering, performance management and building a strong team culture
Sound understanding of how a surgical practice operates, including theatre bookings, surgeon scheduling and hospital/anaesthetist liaison
Confidence with practice management software and knowledge of Medicare, private surgical billing, HICAPS and Eclipse
Excellent front-facing communication skills and a professional, collegiate manner with patients and staff
Strong attention to detail and commercial acumen — you understand what drives a practice's performance
Highly organised, calm under pressure and comfortable making decisions
Qualifications such as a Diploma in Practice/Business Administration, or prior experience in surgical or cosmetic nursing, will be regarded favourably
What's on Offer
Autonomy to run the practice and make a real impact
Supportive, close-knit team in a genuinely boutique working environment
On-site parking, public transport and cafes closeby
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📌 Practice Manager - Specialist Medical Practice (Melbourne)
🏢 seek.com.au
📍 Melbourne