Manager, Claims Delivery - Life Insurance
Manager, Claims Delivery | Superannuation | Brisbane Based
Lead with Purpose. Impact at Scale.
Join one of Australia's leading superannuation providers and lead a high-performing team dedicated to supporting members during life's most critical moments.
The Role
As a strategic pillar of our
Life Operations
unit, you will oversee the delivery of our group life insurance offering. You'll head an operational engine of
60+ specialists
, leading through
5 direct Team Leaders
across claims, underwriting, and member servicing.
Location:
Brisbane (Hybrid - 2 days in-office).
Focus:
Scaling operational excellence while maintaining deep member empathy.
Your Impact
Strategic Direction:
Execute operational strategies that simplify insurance for our members.
Operational Mastery:
Own KPIs and service levels, ensuring we exceed regulatory and member expectations.
Governance:
Navigate APRA, ASIC, and the Life Insurance Code of Practice with precision.
Culture & Mentorship:




Foster a high-growth environment for your leadership team.
About You
Insurance Expert:
Extensive experience in Group Life or superannuation-linked insurance.
Proven Leader:
A history of managing large-scale teams in regulated financial services.
Technical Depth:
Strong grasp of group life products and complex member servicing.
Qualified:
Tertiary qualifications or ALUCA accreditation is highly regarded.
The Package
Top-Tier Super:
14% contribution-we invest in your future.
Competitive Salary:
Upto $180K + Super+ Bonus + Relocation pkg
True Flexibility:
Enjoy a balanced hybrid mode in our Brisbane hub. - This role is in brisbane so you will have to move.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Manager, Claims Delivery - Life Insurance (Melbourne)
🏢 Randstad
📍 Melbourne