Job DescriptionOaks Brisbane on Felix Suites are looking for a Full-Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences.
If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we'd love to hear from you.From the moment guests arrive, your welcoming presence will make them feel right at home.
You'll play a vital role in guiding them through their stay; from smooth check‐ins and check‐outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.Key ResponsibilitiesProvide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‐in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‐person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.Shift Details (subject to change)Wednesday to Sunday positionShift times: 10:00 pm until 6:30 amPlease note, if this roster isn't suitable, we are also hiring for a Sunday to Thursday Night Guest Service Agent role at Oaks Brisbane on Festival Suites.




Let us know if this roster would suit you better.Hourly Rates (excluding superannuation)Monday – Friday: $***** per hour + penaltiesSaturday: $***** per hour + penaltiesSunday: $***** per hour + penaltiesQualificationsDemonstrated background in delivering high‐quality service within a hotel, hospitality, or customer‐facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.What We OfferCareer Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Currently, we are only accepting applications from candidates who have working rights within Australia or Recent Zealand.
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📌 Night Guest Service Agent (Brisbane)
🏢 Oaks Hotels, Resorts and Suites
📍 Brisbane