Location: Adelaide, SA, Australia.

Employment Type: Permanent Full time.

Closing Date: Aug 3 2026.

Customer and Contract Lead - Aged Care

About The Role

Customer and Contract Lead to oversee community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes. This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.

Responsibilities
Management and coordination of administrative and pricing/contracting requirements, and team for the Home
Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised




Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
Assistance provided to management and clinical teams regarding suitable resident selection

About You
Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
Demonstrated sales experience
Demonstrated financial acumen
Demonstrated experience in consultation processes, including problem solving
Specialised competencies in customer service, the co‑ordination of a range of complex services and building effective customer relationships

Your advantages
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career prospects
Flexible hours that make sense for you
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📌 Customer And Contract Lead Adelaide (Australia)
🏢 Calvary Health Care
📍 Australia