Greenstone Financial Services – Norwest NSW
Permanent Opportunity
We are on the lookout for an experienced Claims Team Leader! Reporting into the Claims Operations Manager, the Claims Team Leader is responsible for leading and inspiring a team of Claims Agents on a day-to-day basis, ensuring all individuals are fully competent and performing at a high level. Be a part of driving a highly engaged and high-performance culture, ensuring that all team members are compliant and working within company guidelines.
The successful candidate will:
Conduct regular meetings with Claims Agents, providing ongoing feedback and improvement opportunities
Identify performance gaps and coach/mentor appropriately
Be available to support and answer questions from Agents
Develop and maintain relationships with internal and external stakeholders
What are we looking for?
Extensive people management experience and experience leading teams (minimum 2 years Leadership experience)
Experience leading teams within a Claims department is highly desirable
Proven ability to analyse and interpret data to seek performance and business improvement
Demonstrated ability to lead people through continuous change and ensure buy-in
Proven capability to build and deliver individual and team performance through guidance and coaching of Agents
A good understanding of call centre processes and procedures
Demonstrated ability to drive, motivate and provide innovative thinking to solve issues
Strong written and verbal communication skills
Ability to embrace change in a fast-paced environment
Dynamic individual with high energy and passion
Strong problem-solving skills and conflict resolution skills
Strong coaching and mentoring skills, as well as a passion for leadership
Our Promise to Our People




We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee advantages including flexi days, flexible working, annual $**** travel/parking allowance & more
State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
Health & well-being initiatives and programs
Opportunity to take part in in-house leadership & emotional intelligence workshops
Quarterly award functions and a grand annual conference to recognise our people
Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in ****, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
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📌 Claims Team Leader (New South Wales)
🏢 Greenstone Financial Services
📍 New South Wales