Customer Service / Sales Support Administrator - Wetherill ParkCustomer Service / Sales Support Administrator – Wetherill ParkDeliver exceptional customer service while supporting commercial sales activitiesManage customer accounts, sales opportunities, and CRM reportingJoin a collaborative team partnering with Sales, Marketing, Logistics, and ManufacturingIf you're a proactive administrator who enjoys supporting sales teams, coordinating customer projects, and keeping multiple priorities on track, this is your opportunity to make an impact.About the RoleAs a Customer Service / Sales Support Administrator, you will play a central role in supporting our commercial sales function by managing customer enquiries, maintaining sales opportunities within CRM, coordinating projects, and ensuring a seamless customer experience.This is a highly varied and fast-paced role that combines customer service, sales administration, account support, pipeline management, and cross-functional coordination.Key ResponsibilitiesSupport the commercial sales team by managing and progressing opportunities through the sales pipelineMaintain accurate CRM records and ensure data integrity across all customer and project activitiesAssist with lead generation, lead nurturing, and customer follow-up activitiesCoordinate appointments and support activities for external sales representativesSupport the conversion of enquiries into sales opportunitiesCustomer & Account SupportManage customer enquiries and orders via phone and emailDeliver responsive, professional, and solutions-focused customer serviceBuild strong relationships with key customers and project stakeholdersProvide updates on quotations, manufacturing schedules, deliveries, and project progressManage customer complaints, quality concerns, credits,



and returns professionally and efficientlyOrder & Project CoordinationProcess customer orders accurately and within required timeframesCoordinate activities between customers, sales, estimating, logistics, and manufacturing teamsMaintain accurate documentation and project recordsAbout YouYou are an organised and customer-focused professional with a passion for supporting sales teams and delivering exceptional service.
You enjoy working in a collaborative environment, managing multiple priorities, and contributing to commercial success.To be successful in this role, you will have:5+ years' experience in sales support, sales administration, customer service, or account coordinationProven experience in a high-volume, phone-based customer service or sales support environmentConfidence managing a large volume of inbound and outbound customer interactions while maintaining a professional and solutions-focused approachStrong experience building customer relationships and progressing opportunities through effective phone and email communicationExperience using SAP, CRM systems, and Microsoft ExcelProven experience managing customer accounts and sales pipelinesExcellent administration and organisational skills with solid attention to detailStrong communication skills and a professional,



customer-centric approachAbility to prioritise competing tasks in a fast-paced environmentExperience within commercial construction, manufacturing, building products, or a related industry will be highly regardedWhat we offerWe strive to support your professional and personal growth.
Here are some of the perks you'll enjoy as part of the CSR team:Supportive and collaborative culture that fosters innovation and inclusion.
You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brandsAt CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'.
As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.At CSR, we put people first.
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive.
We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.To find out more about us, visit have a strong commitment to workplace health and safety and the wellbeing of our people.
Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.
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📌 Customer Service / Sales Support Administrator - Wetherill Park (New South Wales)
🏢 Csr
📍 New South Wales