Support Coordinator - Casual (2-3 Days per Week)Raya Healthcare | NDIS Registered Provider | Thomastown & Melbourne's Northern SuburbsRaya Healthcare is seeking an experienced Support Coordinator to join our team on a casual basis, supporting NDIS participants across Melbourne's northern suburbs to achieve greater independence, connection and choice in their lives.Who We AreRaya Healthcare is an NDIS registered provider delivering Support Coordination (Level 2), Specialist Support Coordination (Level 3), Supported Independent Living, and Home and Community supports across Melbourne, VIC and Adelaide, SA.
Our work is underpinned by five core values: Respect, Compassion, Collaboration, Innovation and Excellence.Position OverviewWorking 2 to 3 days per week from our Thomastown hub, the Support Coordinator will manage a caseload of NDIS participants, ensuring their plans are effectively implemented and their goals are actively supported.
This role involves regular travel across Melbourne's northern suburbs to meet participants directly, and offers genuine opportunity for growth as our Support Coordination service expands.Key ResponsibilitiesWork directly with participants to understand their NDIS plans, goals and support needsConnect participants with appropriate funded, mainstream and community supportsBuild participants' capacity and confidence to exercise choice and controlMonitor plan budgets and support utilisation,



identifying funding gaps or risks earlyProvide support to participants during points of crisis or service disruptionLiaise with LACs, NDIA planners, allied health professionals and other providersMaintain accurate and timely case notes and reporting in ShiftCareEnsure all supports align with the NDIS Code of Conduct and Practice StandardsSelection CriteriaDemonstrated experience in NDIS Support Coordination or a closely related case management or community services roleCertificate IV in Disability, Community Services, Mental Health or related field (Diploma or higher highly regarded)Sound working knowledge of the NDIS Act, Practice Standards and participant funding categoriesCurrent NDIS Worker Screening Check, or willingness to obtain oneCurrent Australian driver's licence and access to a reliable, comprehensively insured vehicleCurrent First Aid and CPR certificateStrong communication, negotiation and relationship-building skillsA person-centred approach characterised by empathy, patience and initiativeExperience with ShiftCare or comparable case management softwareExperience in Specialist Support Coordination (Level 3) or Psychosocial Recovery CoachingWorking with Children CheckWhat We OfferFlexible casual employment, 2 to 3 days per week, with scope for increased hoursA supportive, values-driven organisational cultureOngoing training and career development opportunities$48 to $50 per hour, plus Superannuation, based on skills and experienceThe opportunity to make a genuine and lasting difference in the lives of NDIS participants
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📌 Support Coordinator - Casual (2-3 Days Per Week) (Victoria)
🏢 Raya Healthcare
📍 Victoria