Working Holiday Visa candidates encouraged to applyROLE DETAILS$57-$62 per hour + super (DOE)Melbourne CBDImmediate start preferredOffice-based roleInitial 3-month temporary assignmentWorking Holiday Visa candidates encouraged to applyABOUT THE COMPANYOur client is a well-established national organisation committed to delivering exceptional service through operational excellence and continuous improvement.
Following the successful rollout of a major transformation program, they're now focused on embedding consistent ways of working across the business.
You'll join a collaborative, supportive team where everyone works together to solve problems, share knowledge and continuously improve how the business operates.ABOUT THE ROLEThis is an exciting opportunity to join a major transformation project as it enters its critical next phase.
Working alongside operational leaders and project stakeholders, you'll capture valuable business knowledge, document complex operational processes and ensure critical information is accessible across the organisation.
Beyond documenting existing processes, you'll help identify knowledge gaps, streamline workflows and contribute ideas that support continuous improvement.
This role will suit someone who enjoys bringing clarity to complexity and can confidently engage stakeholders to capture the details that keep a business running.DUTIESCapture and document business processes across multiple operational teamsCreate transparent, accurate SOPs,



process maps and operational documentationGather undocumented business knowledge from subject matter experts and operational stakeholdersMaintain and organise documentation within the organisation's knowledge management systemReview existing documentation to identify gaps, inconsistencies and opportunities for improvementSupport project leads with documentation, coordination and project administrationMaintain consistency, quality and version control across all project documentationAssist with project administration and ad hoc operational support as requiredSKILLS & EXPERIENCEPrevious experience in a Business Analyst, Project Administrator, Project Support or similar roleDemonstrated experience writing SOPs, process documentation and business proceduresStrong stakeholder engagement skills with the confidence to gather information from operational teamsExceptional attention to detail with outstanding organisational skillsExperience supporting business transformation, operational improvement or change projectsAdvanced Microsoft Office skills, including Excel and Visio (or similar process mapping tools)Exposure to CRM platforms such as Salesforce or comparable business systems is highly regardedA proactive,



self-motivated approach with the ability to work autonomouslyExposure to contact centre environments or Lean/process improvement methodologies will be highly regardedBENEFITSJoin a high-profile national transformation projectWork alongside experienced operational leaders and project stakeholdersOpportunity to make a genuine impact on how the business operates long termCollaborative, supportive team culture where everyone contributesGain exposure to a large, complex national organisationMelbourne CBD location with excellent public transport accessOpportunity to extend your contract based on project requirementsOUR RECRUITMENT PROCESSAt Lotus People, we are committed to fostering diversity, equity and inclusion.
We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.Every application we receive is reviewed by a real person, never by AI.
If your experience aligns with the requirements of the role, a consultant will be in touch within 2-3 business days for an initial phone screen.
Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted.
We ask that all interested candidates please apply online and wait to hear from us.
Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.
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📌 Business Process Analyst (Melbourne)
🏢 Lotus People
📍 Melbourne