About the RoleAt Intégro, we help organisations improve performance through industry-leading learning, assessment and development solutions.
We are looking for a highly organised and customer‐focused Client Services Coordinator to support our clients, platforms and day‐to‐day business operations.
This is a hands‐on role suited to someone who enjoys variety, thrives in a fast‐paced workplace, and takes pride in delivering exceptional service and operational excellence.As our Client Services Coordinator, you will provide operational, administrative and platform support across our client services and business operations functions.
Working closely with our Client Services, Operations and Finance teams, you will help ensure a seamless client experience through efficient order processing, customer support, event coordination, virtual event production and platform administration.
You will play an important role in supporting Intégro's learning and assessment platforms, coordinating client activities and contributing to the smooth delivery of products and services.Key ResponsibilitiesClient & Platform SupportProvide first‐line support for EPIC and Catalyst platformsSet up client accounts and registrationsProvide platform walkthroughs and onboarding supportTroubleshoot platform issues and coordinate escalations where requiredAdministration & OperationsProcess customer orders accurately and efficientlyMaintain and update client records across CRM and platform systemsSupport product fulfilment, packing and dispatch through Australia Post and courierAssist with office administration, supplies management and general business supportEvents & Client DeliveryAssist with the coordination of workshops,



certification programs and client eventsPrepare and produce participant materialsSupport pre‐ and post‐certification administration and follow‐upLiaise with the Education team on certification scheduling and platform coordinationAct as virtual producer (via Zoom) for client training and certification events, managing platform logistics including breakout rooms, chat, polls and screen sharingTroubleshoot technical issues in real time and support presenters and participants during live sessions to ensure a smooth learning experienceManage event time flow and clarify activity instructions for participants as neededApproximately 4‐5 virtual events per quarter, spanning both certification programs and private client training coursesCustomer ExperienceRespond to client enquiries professionally and promptlyBuild positive relationships with clients and partnersIdentify and elevate sales opportunities to the appropriate team membersWhat we look forYou are a proactive and organised professional with strong customer service and administration skills.
You enjoy solving problems, learning new systems and supporting both clients and colleagues.Essential Skills & ExperienceMinimum 3 years' experience in an office‐based administrative,



customer service or client support roleExcellent written and verbal communication skillsStrong organisational and time management skillsAbility to manage multiple priorities and meet deadlinesHigh attention to detail and accuracyStrong customer service focusAbility to work independently and collaboratively within a teamStrong Microsoft Office skillsConfidence in learning and using technology platforms and systemsDesirable ExperienceEvent coordination or event management experienceExperience producing or supporting virtual training/webinar platforms (e.g. Zoom)CRM administration experienceExperience supporting online learning, assessment or SaaS platformsWhat Success Looks LikeAccurate and timely processing of client orders and requestsFast resolution of client support enquiriesEfficient delivery of training and certification programmesStrong client relationships and positive customer feedbackConsistent adherence to company policies and proceduresPositive contribution to team culture and continuous improvementOther InformationWe are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.Equal OpportunityWiley is an equal opportunity/affirmative action employer.
We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws.
Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities.
Applicants who require accommodation to participate in the job application process may contact for assistance.
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📌 Client Services Coordinator, Integro (New South Wales)
🏢 8001 JWAS Australia
📍 New South Wales