Responsibilities
Manage end-to-end delivery and support of operational systems used to operate and monitor Queensland's road corridor infrastructure.
Lead multi-disciplinary teams to deliver and support operational systems, ensuring alignment with departmental priorities and standards.
Lead the ongoing delivery and support of operational systems and services, ensuring they meet business requirements, service levels and operational performance expectations.
Manage IT service management practices across operational systems, including incident, problem, change, request, and continual improvement processes.
Monitor service performance and trends, using data and insights to drive service improvements, reduce operational risk and improve customer outcomes.
Ensure support arrangements, operational processes and service controls are established and maintained to enable reliable and sustainable service delivery.
Lead service transition and operational readiness activities for new or changed systems, ensuring smooth implementation into business‐as‐usual support.
Establish and maintain service management standards, processes and practices that support governance, compliance, and continuous improvement.
Oversee the management of service issues, escalations, and operational risks, ensuring timely resolution and clear communication with stakeholders.
Why Join Us?
Imagine being challenged daily,



given clear paths for professional training and career development and having the ability to work on interesting and innovative projects.
At TMR, our vision is to create a single integrated transport network accessible to everyone.
We offer a supportive and inclusive workplace culture that fosters career growth while maintaining a healthy work‐life balance.
We encourage applicants from all backgrounds to apply and are committed to providing the necessary support or adjustments during the recruitment process.
Benefits
A flexible ***** hour working week
Work and life balance including adaptable work arrangements
Generous superannuation
Salary sacrificing
Qualifications & Requirements
Tertiary qualifications (or equivalent experience) in information technology, computer science, engineering, business administration, project management or relevant certifications such as ITIL, PMP, or certifications in project management, intelligent transport systems, or service management.
Due to this role having access to sensitive data, the following checks are required: Criminal history check to be conducted prior to appointment to the role; QPS security check to be conducted.
Applications to remain current for 12 months.
Job Ad Reference: QLD/*********
Closing Date: Thursday, 30 July ****
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📌 Manager (Service Delivery) (Brisbane)
🏢 @
📍 Brisbane