PurposeAs Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check in to the seamless checkout process.
During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check in to check outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesWork closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alikeBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeTake charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to dateDisplay proficiency in accurately handling reservations and managing guest accountsSkills And ExperienceInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams,



as well as working independentlyProven ability to multi task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationPrevious experience in hotel front desk operations is a valuable assetCapable of embracing a adaptable rotating schedule, including nights, overnights, weekends, and public holidaysAccor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwideFamily & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
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📌 Guest Service Agent/Night Audit (Victoria)
🏢 Accor
📍 Victoria