Lead the design of a seamless,world‐classdigital booking and servicing experience for an Australian global brandLeverage yourexpertisein acquisition and growth to translate strategic priorities into measurable customer and business outcomesFull‐time fixed‐term position for 12‐months, based at our Head Office in Mascot, SydneyWe'vealways been pioneers, andwe'reproud to see that spirit in our people today.
Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.As aDesign Leadfor the AirlineConsider,Bookand Manage experience, you will shape how customers discover, plan and purchase travel, and confidently manage their journeypost‐bookingfrom flight changes and ancillaries topre‐flightreadiness.You'lllead a high-performing design team and partner closely with Product, Technology, Commercial and Operations to deliver seamless, high-converting andcustomer‐centreddigital experiences.You'llsimplify complex airline processes into intuitive journeys that build trust—especially in moments of change or uncertainty.Whatyou'llbe doing:Lead end‐to‐end experience design across acquisition and servicing journeys—from search and booking through topost‐bookingmanagementElevate design craft excellence across interaction design, UX, UI and service flows—ensuring high-quality,consistentand accessible experiences at scaleDesign for simplicity in complexity, turning airline rules, fares,ancillariesand disruption scenarios into intuitive and transparent interactionsDefine and uphold design standards, contributing to and evolving design systems,patternsand guidelines across web experiencesDrive conversion and self-service outcomes by translating customer insight, behaviouraldataand experimentation into clear, effective experience strategiesChampion evidence‐led design, embedding rapid prototyping, usability testing, A/Bexperimentationand continuous optimisationPartner cross‐functionally with Product, Technology, Commercial,



Operations and Frontline teams to deliver measurable customer and business outcomesLead and uplift a team of designers, providing hands‐on craft direction, coaching and feedback to strengthen capability and qualityInfluence priorities and roadmaps, shaping initiatives and business cases with a strong customer,designand commercial lensYou'llhave:5–10+ years' experience in product or experience design, ideally in complex, regulated or operational environmentsMust have experiencein leading designersas directreportsacross multiple squads within a given product area or journeyProventrack recordin shipping products within acquisition and servicing pathwaysExperience in embedding AI into design workflows to improve efficiency,insightand qualityStrongexpertisein end‐to‐end UX and interaction design, from discovery through to high‐fidelity executionAbility to balance customer needs, commercialoutcomesand operational constraints through thoughtful design decisionsDeep understanding of conversion optimisation, behaviouraldesignand digital best practiceExpertisein design systems, accessibility (WCAG), responsivedesignand scalable web patternsConfidence in prototyping and storytelling, bringing ideas to life and influencing stakeholdersA passion for detail and quality, ensuring experiences are not only functional, but polished, cohesive andon‐brandDemonstrated ability to influence without authority in large organisationsWhatyou'llbring:A strong portfolio leading design across complex,end‐to‐endcustomer journeysExperience shaping moments that matter, especially inhigh‐pressureor disrupted travelAbility to balance customer needs, commercialoutcomesand operational realitiesA growth mindset, with a focus on continuous improvement and elevating design practiceWhy Qantas?
You'lljoin a team where creativity and passion are encouraged.




Our people come together to allow us to dream big and deliver successfully.There are many different opportunities across our team, which meansyou'llbe able to grow both personally and professionally at Qantas.
Your development is a priority for us – so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over time.You'llbe supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities.
While you may start in this role,we'vegot a greattrack recordof supporting our people to take their career in so many different directions, the destinations are endless.The Qantas employee benefits program offers amazing benefits that extend well beyond travel.We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.We have flexible leave options: Make use of leave and flexible working opportunities includingadditionalpurchased leave options for eligible employees.We'llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment.
You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand qualified memberships.We'llsupport your wellbeing: Whetherit'slearning to better support your own and others' mental health, our interactive wellbeingappor your very own tailored nutrition plan.Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
If you have any support or access requirements, we encourage you toadviseus at time of application.
Your personal information will be kept confidential in compliance with relevant privacy legislation.Be a part of something special and play your part in the Qantas story – get in touch today.Applications close: 20thJuly ****Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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📌 Design Lead - Book & Manage (New South Wales)
🏢 Qantas Group
📍 New South Wales