We are seeking a talented individual to join our Administration Operations team at Mercer.
This role will be based in the Adelaide or Melbourne office.
It is a hybrid role requiring at least three days a week in the office after training.
Responsibilities
Provide administrative support across multiple funds and insurance products using various registry systems.
Execute insurance‐related tasks and complex processes accurately and in a timely manner.
Deliver high‐quality customer service with clear and effective communication.
Demonstrate strong attention to detail in all administrative duties.
Collaborate with the team to enhance client and customer experience.
Show a willingness to learn and understand the complexities of insurance products.
Qualifications
Strong administrative and organizational skills.
Excellent written and verbal communication skills.
Attention to detail and accuracy in task execution.
Enthusiasm and openness to learning new systems and insurance concepts.
What makes you stand out
Previous experience in insurance or financial services (preferred but not required).
Proactive approach to improving customer experience.
Ability to work effectively in a hybrid work environment.
Why join our team
Professional development opportunities, interesting work and supportive leaders.
A vibrant and inclusive culture to collaborate with talented colleagues.
A range of career opportunities and benefits to enhance well‐being.
We are committed to a diverse, inclusive and flexible work workplace.
All candidates must be authorized to work in Australia and will have a criminal and bankruptcy check before employment.
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