This role supports the performance of Charter Hall's retail assets by building strong relationships with tenant customers and a focus on consistent rental outcomes.
Working closely with centre teams, it helps resolve issues early and keep things running smoothly - contributing to stable income and the long-term performance of the portfolio.
How you'll make an impact
Support rent collection across a portfolio of shopping centres – Assist with day-to-day tasks to help ensure rent is collected on time and accounts are kept up to date.
Help manage tenant accounts and reconcile records – Work with the team to review ledgers, allocate payments, and keep financial data accurate.
Be a first point of contact for tenant enquiries – Respond to questions, help resolve payment issues, and provide a positive experience for tenants.
Assist with payment processes and communications – Support reminder letters, direct debit setup, and general follow-ups with tenants.
Work within team processes and policies – Help ensure activities align with debt management processes and support reporting where required.
What you'll bring to the team
Future focused capabilities including self‐awareness, resilience, agility and generosity.
An ability to work in a fast‐paced environment with strong time management skills, initiative and an ability to prioritise.




Debt collection experience within the retail or banking environment.
Strong customer relationship skills and the ability to communicate on both a conceptual and detailed level.
Quick-thinking, commercially minded, and comfortable dealing with a wide range of people at all levels.
Superior negotiating skills and well‐developed numerical skills.
Tertiary qualification in property, finance or a business‐related field.
Advantages that matter
Our people share in our success.
From employee share ownership to career development, we back our people for the long term.
Wealth: Short and long‐term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
Well‐being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL‐accredited workplaces and AIA Vitality.
Learning: On‐the‐job experiences, 24/7 online learning, mentoring and coaching.
Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.
#J-*****-Ljbffr

📌 Commercial Manager, Retail (New South Wales)
🏢 Charter Hall
📍 New South Wales