Job OverviewFlexible locations: Melbourne, Sydney or BrisbaneHybrid working environmentSecure a permanent, full-time role with stability and growth opportunitiesBuild your skills with comprehensive training in life insuranceWork in a friendly, supportive team environmentWork on a rotating roster between 8am–7pm, Monday to Friday (NSW hours)Start Date: Monday, 31st August ****Applications close COB 17th of July ****Welcome to TAL.
As a leading life insurer, we've been protecting Australians for over 150 years.
Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms.
See the direct impact you make delivering support and financial security with care and expertise.
Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.Job DescriptionWe're looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one.
You'll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you'll do.ResponsibilitiesBe the first point of contact for customers and aim to resolve their query on the spotComplete simple admin tasks quickly and accuratelyHelp with escalations or complaints, working to resolve them as soon as possibleFollow privacy and compliance rules in all customer interactionsSpot patterns or common issues and share ideas to help fix themBe a supportive team member, sharing knowledge and helping others when neededWork with other teams when extra help is neededReceive comprehensive training to learn about life insurance,



our products and systems – with plenty of support as you grow in the roleQualificationsA genuine passion for helping customers and a friendly, professional phone mannerGreat team player with a positive attitudeClear verbal and written communication skillsAble to multitask and manage your time wellExperience in a contact centre or customer service role (preferred, but not essential)Willing to work full-time on a rotating roster between 8am–7pm, Monday to Friday (NSW hours)Additional InformationWe are recruiting multiple roles that will all commence on the 31st of August ****.
You will be required to attend full time training for approximately 10 weeks and due to a structured induction timeline, you won't be able to take annual leave during this period.Inclusive EmployerRecognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality IndexDiversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of ChangeReconciliation Advocates – Read our Innovate Reconciliation Action Plan.We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.Need adjustments during the recruitment process?
Let our team know by getting in touch with us here.
— we're here to support you.Code of ConductEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.
Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.
Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.
This is important to ensure that your application is recorded accurately.
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📌 Customer Experience Specialist (New South Wales)
🏢 TAL Australia
📍 New South Wales