Job OverviewSales & Customer Service Officer – Melbourne Airport (Full Time)BenefitsCompetitive hourly rate with shift loadings and uncapped incentivesPerformance‐based incentive programSix weeks employer‐paid parental leave (in addition to government entitlements)Ongoing training and career development opportunitiesAccess to global brand opportunities across AU/NZ and beyondTop 30 of the **** GoodCompany AwardsSame‐day pay through our financial wellbeing partnerReferral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)24/7 wellbeing support via EAP and Calm AppResponsibilitiesGreet and assist customers to rent vehicles based on preferences and needsProcess rental agreements accurately and efficientlyPromote and upsell additional products and servicesAddress customer inquiries and concerns promptly and professionally, with a service‐first approachAchieve or exceed individual and team sales targetsInspect vehicles before and after rental periods,



noting any damagesMaintain knowledge of current promotions, services, and products to support sales effortsBuild solid customer relationships to encourage repeat business and referralsDetail and clean vehicles to business quality standardsRefuel and transport vehiclesQualificationsPrevious experience in sales, customer service, or retailCar rental experience is highly desirableExcellent communication and interpersonal skills, with a customer‐first mindsetConfident using computer systems and technologyAbility to work efficiently in a fast‐paced, high‐pressure environmentFlexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidaysValid Australian driver's licence with a clean driving recordFull working rights in Australia (current and ongoing)Positive, proactive, and team‐oriented attitude
#J-*****-Ljbffr

📌 Rental Service Agent (Melbourne)
🏢 Europcar España
📍 Melbourne