Job Description
We are looking for an enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent.
This role is available in both Part‐Time or Full‐Time positions.
Key Responsibilities
Maintain a proactive approach to complaint handling and be confident in resolving issues.
Actively upsell and promote special promotions or facilities available within the hotel.
Manage administrative and data entry for guest relations.
Prepare resources for Group Arrivals and VIP Member Arrivals.
Handle guest communications, including internal and external phone calls.
Provide guest services, including checking guests in and checking them out.
Qualifications
Passion for providing a positive guest experience with a desire to create memorable experiences.
Strong attention to detail, ensuring procedures are followed.
Confidence in making credit card and cash transactions.
Excellent communication and interpersonal skills.
Ability to work in a quick‐paced environment.




Flexibility to work a rotating roster.
Benefits and Perks
Exclusive Accor discounts and global benefits, including accommodation and food & beverage discounts for you, your family, and friends.
Access to Accor Partner Benefits such as Europcar.
Discounted onsite car park.
Access to a confidential Employee Assistance Program.
Inclusive and diverse environment.
A friendly and supportive work environment.
Excellent prospect to further grow and develop your career with an industry leader.
Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
Mentoring and career development alongside experienced and dedicated professionals.
Apply today to start a conversation and see where your Accor career can take you!
We are unable to provide sponsorship for this role, so Australian working rights are required.
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📌 Guest Services Agent (Melbourne)
🏢 AccorHotel
📍 Melbourne