After Sales Coordinator
Chanel is seeking an After Sales Coordinator to join the Client Care and After Sales team at the Distribution Center, Horsley Park.
This full‐time role coordinates all client fashion and timepiece, and fine jewelry repairs, collaborating with the Global Quality Department and delivering exceptional service across all business areas, including boutiques and the client care department.
Responsibilities
Work within the established After Sales Service guidelines to evaluate the feasibility of item repairs.
Maintain a high level of knowledge regarding the ACET and CASS systems.
Provide professional assessments of all repair requests, adhering to the Global aligned service level agreement and completing necessary documentation for tracking repair items.
Coordinate all client and stock repairs for both Fashion and Beauty Boutique clients, including managing the logistics to and from external vendors and returning items to Boutiques.
Conduct quality control checks on all completed repair pieces.
Act on Global quality alerts in a timely manner.
Conduct quality control requests via the Distribution center.
Collaborate with internal repairers and external vendors for repair follow‐up and coordination, including approval of quotations.




Pack and manage domestic and international shipments for incoming and outgoing repairs using approved services.
Qualifications
Excellent interpersonal and communication skills with the ability to build strong relationships internally and externally.
A positive attitude, empathy and resilience when addressing boutiques and client care enquiries and requested support.
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to resolve cases.
Experience managing difficult conversations with a high level of empathy and integrity.
Intermediate proficiency in Microsoft Office products including Word, Excel and PowerPoint.
Benefits
Chanel empowers employees to develop and learn holistically, offering wellbeing programs, learning and development opportunities, and parental leave for all parents globally.
Equal Employment Prospect
We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process.
Our team is selected solely for their talents and capabilities.
We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.
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📌 After Sales Services Coordinator (New South Wales)
🏢 Chanel
📍 New South Wales