AGL Energy is seeking a Telephony Operations Delivery Analyst to optimize our CCaaS platforms, including Amazon Connect, IVR and dialler integrations. You will translate business needs into technical requirements and drive analytics to support customer outcomes and agent efficiency.
In this hybrid role, you’ll own reporting KPIs, develop insights with SQL, Excel and Power BI, and lead end-to-end CCaaS migration activities with robust governance and stakeholder coordination.
J-18808-Ljbffr
📌 Ccaas Telephony Ops Analyst Aws/ivr Melbourne (Australia)
🏢 Agl Energy
📍 Australia
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.