We are seeking an experienced Account Manager to support Eightcap's growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market.
This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.
Key Responsibilities
Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap's value proposition to a diverse audience.
Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and skilled precision.
Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering,



while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.
Requirements
Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities.
Prior sales experience within the FX/CFD sector is strongly preferred.
A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
RG146 qualification is highly advantageous.
A proven ability to work independently, take initiative and drive projects from conception to completion.
Benefits
Wellness and lifestyle perks like monthly corporate massages.
Parental leave.
Employee-purchased leave.
A dynamic and collaborative team culture.
Great CBD location with easy access to public transport.
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📌 Account Manager - Bilingual Mandarin (Melbourne)
🏢 Eightcap
📍 Melbourne