Customer Service & Warehouse Team Leader
WaterRower | Nohrd Australia is a leading provider of premium fitness equipment, bringing together WaterRower's iconic water-resistance technology and Nohrd's luxury, wood-crafted design.
Our range seamlessly blends functional strength gear with active wellness furniture.
Based in Epping, we operate as a growing fitness wholesale business run by a close-knit, down-to-earth team.
About Us
WaterRower | Nohrd Australia is a leading provider of premium fitness equipment, bringing together WaterRower's iconic water-resistance technology and Nohrd's luxury, wood-crafted design.
Our range seamlessly blends functional strength gear with active wellness furniture.
Based in Epping, we operate as a growing fitness wholesale business run by a close-knit, down-to-earth team.
About the Role
We are looking for a hands-on, highly organized Customer Service & Warehouse Team Leader to head our Epping office and warehouse team.
This is a dynamic, dual-focused role ideal for someone who can seamlessly transition from managing high-level customer service operations to leading a tight-knit warehouse team.
The primary customer service focus of this role is managing our critical Warranty and Service Department, ensuring our commercial and retail clients receive top-tier technical support and post-purchase care.
Key ResponsResponsibilities
Small-Team Leadership & Office Coordination
Workflow Management: Guide and work alongside our small office administration and warehouse crew, managing daily workflows to keep operations on track.
Positive Culture: Foster a supportive, friendly, and safe "all hands on deck" working culture.




Warranty & Service Management
Customer Support: Take ownership of the Warranty and Service Department, handling customer inquiries, troubleshooting equipment issues, and processing claims.
Solutions-Focused: Coordinate replacement parts and service solutions for clients.
Record Keeping: Maintain clear records of claims and service histories.
Warehouse & Dispatch Support
Hands-on Support: Step in to assist the warehouse team with dispatch, picking, packing, and stock management during peak periods or when required.
Manual Handling: Lead by example with safe manual handling.
Because we deal in fitness equipment (weights, benches, machines), items can be heavy.
A good level of physical fitness is essential.
What We Are Looking For
Hands-on Leadership: Experience managing or supervising a small team, ideally across customer service, admin, or logistics.
Problem Solvers: Technical aptitude or past experience managing warranty claims and servicing is a big plus.
The "Small Team" Attitude: Someone who is equally comfortable answering customer calls at a desk and jumping into the warehouse to pack orders when the pressure is on.
Physical Capability: Comfortable safely lifting and moving heavy fitness equipment.
Clear Communicators: Great communication skills to handle customer service claims and coordinate with the team.
What We Offer
Stability: A secure, secure full time role with a local, grounded business.
Genuine Variety: A diverse, satisfying day-to-day where your hard work is noticed and appreciated.
Great Culture: A friendly, relaxed, and active team environment.
Convenience: Convenient Epping location with easy parking.
#J-*****-Ljbffr

📌 Customer Service & Warehouse Team Leader (Victoria)
🏢 WaterRower Australia
📍 Victoria