Compliance, Help Desk, and Reporting ManagerBGIS Global Integrated Solutions Canada – Geelong VIC$80,000 - $90,000 a yearPermanent3mo ago , from BGIS Global Integrated Solutions CanadaBe part of something truly special - a brand-new landmark precinct unlike anywhere else.We acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands.
We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community.About BGIS BGIS is a global leader in integrated facilities management, delivering sustainable and innovative solutions across diverse industries.
We pride ourselves on fostering inclusion, collaboration, and operational excellence across every partnership.Purpose of the Role We are seeking a Compliance, Help Desk & Reporting Manager to support the operations of a high-profile new public venue on the waterfront of Djilang.This role is perfect for someone who enjoys bringing structure and clarity to recent systems, with strong data and reporting capability, and the confidence to manage compliance frameworks, contractor coordination, and help desk performance.You'll play a key role in building templates, processes, and reporting tools from the ground up, ensuring accuracy, accountability, and continuous improvement across the contract.Key ResponsibilitiesOversee and enhance reporting processes including monthly, quarterly, and annual performance reports.Monitor and analyse contract KPIs, compliance data, and contractor documentation.Manage and continuously improve the Help Desk function to ensure responsive service delivery.Ensure compliance with all legislative, safety, and BGIS quality management systems.Administer and maintain the CMMS, ensuring asset data accuracy and integrity.Support budgeting, purchasing,



and subcontractor administration requirements.Coach and coordinate a small on-site team, promoting collaboration and accountability.Build strong working relationships with client representatives, suppliers, and internal teams.About You You are organised, thoughtful, and confident with data, systems, and stakeholder communication.
You enjoy creating order, guiding others, and continuously refining how things work.Essential:Demonstrated experience in reporting, compliance, or contract administration within facilities or property services.Experience supervising or coordinating a small team or help desk environment.Strong analytical and organisational skills with the ability to meet deadlines.Confidence using CMMS and MS Office (particularly Excel and PowerPoint).
Excellent written and verbal communication skills.A proactive, solutions-focused mindset with the ability to self-teach and innovate.Desirable:Formal qualifications in Property, Business, or Commerce.Prior experience in public, cultural, or large community facility environments.Why Join BGIS?
At BGIS, we're committed to creating meaningful opportunities for Aboriginal and Torres Strait Islander peoples, women, and local communities.Key Benefits Include:Endorsed by Work180 as an employer of choice for womenWinner of Inspiring Workplaces Award ****Commitment to reconciliation and cultural inclusionBe part of a high-profile new site in Djilang with work that truly makes an impact in your communityClose proximity to Djilang (Geelong) Train Station & Public TransportAFR Best Places to Work **** & ****BGIS is an equal opportunity employer.
We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA individuals, and people from culturally diverse backgrounds.Eligibility Applicants must have full working rights in Australia.
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📌 Compliance, Help Desk, And Reporting Manager (Victoria)
🏢 BGIS Global Integrated Solutions Canada
📍 Victoria