Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and experienced Assistant Front Office Manager to join the Hotel Team and Western Sydney Convention Centre!
Introducing Pullman Sydney Penrith
Penrith's first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
Western Sydney's largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in‐class audio visual technology
Marcel Bar & Bistro – a 120‐seat dining destination delivering an elevated and contemporary culinary experience
Tori Lobby Bar & Café– a stylish, bespoke all‐day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings
The Benefits of the Role
Inclusive, flexible and engaging working workplace built on strong values and authenticity
Training and Development with global career opportunities
Staff discounts on accommodation and food & beverage across Accor's 5,000+ hotels worldwide
40% discount at all Panthers‐owned food outlets and free post‐mix while on shift
20% discount on Panthers merchandise
Reward and recognition programs that celebrate outstanding contributions
A range of leave options for PT/FT employees and additional employee benefits
Staff social events and opportunities to connect with your teammates
Complimentary onsite parking
About the Role
As our Assistant Front Office Manager, you will play a key role in leading the Front Office team and supporting the day‐to‐day operations of the department.
Working closely with the Front Office Manager, you will help drive operational excellence, deliver exceptional guest experiences and lead the team to provide outstanding service at every stage of the guest journey.
Key Responsibilities
Lead, motivate, and support the Front Office team,



fostering a positive and collaborative working environment
Oversee daily operational movements, including arrivals, departures, room allocations and guest requests
Act as the first point of escalation for guest concerns, handling and resolving complaints professionally to achieve positive outcomes
Ensure exceptional customer service standards are consistently delivered in line with brand expectations
Coordinate with Housekeeping, Food & Beverage, Maintenance and other departments to ensure seamless hotel operations
Assist with rostering, shift coordination and team performance to meet operational requirements
Monitor compliance with hotel policies, procedures, and brand standards
Maintain accurate records and reports while ensuring a high level of attention to detail
Support the Front Office Manager in driving operational excellence and continuous improvement
Oversee and assist with operations within the Western Sydney Convention Centre as required, ensuring a seamless and consistent guest experience across both venues
About You
Previous experience as a Duty Manager (minimum 1-2 years preferred) or Assistant Front Office Manager within a hotel environment
Proven experience in a Front Office leadership role, with the ability to lead, coach and motivate a high‐performing team
Exceptional customer service skills and a genuine passion for creating memorable experiences
Excellent communication and interpersonal skills, with the ability to build strong relationship with guests, colleagues and stakeholders
Strong organisational skills with exceptional attention to detail and the ability to manage competing priorities
A proactive hands on approach and a positive attitude, strong work ethic and ability to work collaboratively as part of a team
Hold a current Responsible Service of Alcohol (RSA) Certificate
Possess current First Aid and CPR certifications
Flexibility to work a rotating roster, including weekends, public holidays and evening shifts as required
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📌 Assistant Front Office Manager (New South Wales)
🏢 Panthers Group
📍 New South Wales