Account Manager – Client Relationships & GrowthJoin a rapidly growing Australian offshoring business — with real career and growth opportunities as we scaleOwn a portfolio of Australian client relationships from day one — real autonomy, real impactBring your account management and recruitment/HR background into a role built around empowering people, not just processWe're looking to hire a new Account Manager to join our team, because we're growing fast!
You'll take ownership of a group of Australian client relationships — from the moment a placement is made, right through to renewal and growth.About the BusinessAt Access Offshoring, we connect great talent with excellent businesses to enable growth and transform futures.
We specialise in building offshore teams in the Philippines that deliver Australian businesses capability, cost savings and support them to scale.We're well on our way towards our vision to become the most well-known offshore recruiter in Australia and the workplace of choice in the Philippines.
We don't just fill roles — we find incredible talent and partner with industry leading Australian businesses supporting them to design scalable, sustainable workforce solutions.About this Exciting RoleThis is a varied, relationship driven role.
You'll be the trusted point of contact for a portfolio of Australian business owners and the Filipino professionals placed with them — helping both sides build a robust, productive working relationship from day one.You'll take full ownership of your portfolio's success: understanding your clients' businesses and workforce needs,



spotting and resolving issues early, guiding clients through everyday performance conversations, and identifying opportunities to grow existing accounts.Specifically, you'll:Own the relationship for your portfolio of Australian clients and their placed Filipino team members from the point of placementHelp new placements start strong through clear expectations and success measures for both the client and the team memberRun regular check-ins with clients and team members to understand how each working relationship is trackingKeep a close eye on account health — client satisfaction, team member engagement, performance and retentionGuide clients through everyday feedback and performance conversations, knowing when and how to bring HR inSpot and progress opportunities to grow your existing accountsWork closely with Sales, Recruitment, HR and you'll have an Account Support Officer working closely with you on your accountsThis is a fast-paced,



metrics driven role for a commercially minded account manager who is looking for their next career step working in a hybrid role based out of our Indooroopilly office.More about YOUWe're looking for someone who can:Bring 3–5 years' experience in account management, client success, relationship management or a similar client-facing role within a service based businessDemonstrate a track record of owning client relationships end-to-end — satisfaction, issue resolution and proactive problem solvingBring experience in recruitment, HR or the employee lifecycle — understanding what it takes to place, onboard, manage performance conversations with, and support a team member through their journeyShow strong confidence and commercial acumen to guide Australian business owners and leaders across a broad range of industriesCommunicate confidently (written and verbal) both internally and externallyWork in a disciplined way within our processes, keeping our systems accurate and up to dateBonus points if you also have experience in offshoring, outsourcing or BPOWhat's in it for YouYou'll enjoy a workplace that offers:The chance to be part of a fast growing business, led by an award-winning female CEO who leads with vision, energy and heartA highly collaborative, energetic team culture where your ideas and initiative are heard and valuedReal ownership of a portfolio of clients, and a direct role in their success and growthThe opportunity to build genuine, long-term relationships with Australian business owners and Filipino professionalsA competitive salary package, based on your experienceA great hybrid rhythm — Tuesdays and Thursdays together in our Indooroopilly office, with three days working from home
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📌 Account Manager – Client Relationships & Growth (Brisbane)
🏢 Access Offshoring
📍 Brisbane