Want to create content that helps millions of people manage their money safely?
We are looking for a Technical Content Writer to join this global FinTech leader in the payments space.
You will sit at the intersection of product, risk, and customer experience.
What you'll be doing:
Write clear, human-centric support content for widely used, high-traffic financial products.
Produce a mix of content: internal "how-to" workflows for customer support teams, and external self-service articles for end-users.
Partner directly with global Product, Risk, and Legal teams to ensure content is accurate and ready before recent app features launch.
Experiment with AI tools and analyse performance data to improve how content is created, ingested and optimised across the business.




Who we are looking for:
You have a background in technical writing, support content, or UX writing.
(If you've touched financial services, BNPL, or regulated products, that's a massive bonus).
You can adapt your tone: You can write a structured, strict internal process document just as easily as an accessible, friendly FAQ for everyday users.
You're autonomous: You are comfortable managing your own projects across shifting timelines, asking the right questions, and collaborating with an international management team.
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📌 Technical Content Writer (Melbourne)
🏢 Real Time Australia
📍 Melbourne