Full time, Permanent14d ago , from Appentency Recruitment ServicesYou will be a detail oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role.
In this role you will assess, supervise, coordinate and perform servicedesk operations with technicians on behalf of existing clients within the Dental Industry Australiawide.Key ResponsibilitiesCoordinating with internal and external stakeholders to manage service requestsGuaranteeing the smooth deliveryof IT solutions and servicesManaging schedules ×heets for a team of techniciansand handling escalations from customersSupporting the continuous improvement of delivery processes and methodologiesHandling the reception, triage, and assignment of all onsite requests, tickets and tasksOverseeing service operations and delivery and coordinating with account managersDeveloping and maintaining trainingimprovement plans,



schedulesand status reportsResolving remote ticketsRequirementsTo be successful inyour application, you will need:Outstanding stakeholder management skillswith the capability to garner support for service managementinitiativesDemonstrated expertise in workforce scheduling and planning and are beneficialExperience workingfor a Managed Service Provideror Consultancy.Access to a car and a valid driver'slicenseProject Management Qualified (PMP), Microsoftand ITIL certifications and ConnectWise experience beneficialWhat is onofferPermanent role with good paySpecialised industry experienceExperience workingfor a Managed Service Provideror Consultancy.Other titles for this rolein other organisation might be: Service Desk Coordinator, Helpdesk Coordinator,Dipatcher, Service Desk 2IC
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📌 Helpdesk & Dispatch Coordinator (Melbourne)
🏢 Appentency Recruitment Services
📍 Melbourne