Call On Clare has been supporting older Australians to live independently in their own homes for many years.
Due to ongoing growth, we're looking for a compassionate and motivated Case Manager to join our team.In this role, you'll help clients maintain their independence by providing expert case management and support coordination under the New Support at Home Program.
You'll work closely with clients and their families to develop personalised care plans that meet their needs, goals, and lifestyle.What we will offer you:Great office/WFH Balance - 3 days working from our Camberwell Office and 2 days working from homeFull time, permanent employment, 9-5pm weekdaysInduction program to properly educate you in our processes and systems plus ongoing training on the jobA supportive and collaborative work environmentProfessional development opportunities to enhance your careerKey ResponsibilitiesDeliver case management and care coordination for Home Care Package/Support at Home ClientsBuild robust relationships with clients, families, and service providersConduct assessments, referrals, and regular reviewsClient intake and Care ConsultsDevelop and manage individualised care plans and budgetsDeliver excellent telephone-based client care for elderly Australians including Care Planning, Assessment and CoordinationUse your customer service and aged care management skills to make a mark on the communityDevelop, monitor,



and reassess care plans in consultation with clients, their families and other healthcare professionalsWork in collaboration with our Nurses and other Managers to facilitate, develop and shape our service offeringsMonitor the budget of care packages and ensure clients understand service feesEngage with internal teams to facilitate client on-boardingEnsure compliance with all relevant legislative and industry standardsAbout YouYou're a caring, genuine, and proactive individual with a passion for aged care and supporting older people to live well at home.
You are confident working independently and have a strong ability to manage and prioritise a caseload.You will bring:Minimum 2 years' experience in a similar Care Partner/ Case Manager role in Support at Home or Home Care PackagesBackground in nursing (EN/RN) or allied health preferredUse of Sandwai highly preferredDiploma in Community Services or Case Management, or willingness to commence studiesExceptional interpersonal, negotiation, and time management skillsStrong IT skills and understanding of aged care quality standardsMust be able to multitaskBe willing to travel around for care consultsRequirements:Current Victorian Driver's Licence + own insured vehicleCurrent Police Check (within the last 12 months)Must be an Australian Citizen or Permanent ResidentOnly Shortlisted Candidates will be contacted.
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📌 Case Manager - Support At Home (Melbourne)
🏢 Call on Clare
📍 Melbourne